Technical Account Manager - Data Centre Operations

Utilize your expertise as a Technical Account Manager in Data Centre Operations, balancing client success and project management. This hybrid role emphasizes technical knowledge in hardware and cooling systems. In this pivotal position, you will manage projects from onboarding through deployment, ensuring seamless communication between clients and technical teams. With a minimum of three years' experience, you will oversee resource planning and operational processes, driving growth in client account management. Key Responsibilities:

• Lead projects from onboarding to deployment in data centres
• Facilitate communication between clients and technical teams
• Perform resource planning and manage the technical team
• Ensure operational processes meet client specifications
• Drive growth through enhanced client account management

Requirements:

• 3+ years in technical account management or data centres
• Proficiency with power and structured cabling systems
• Expert in ITSM tools such as Jira or Zendesk
• Able to draft Statements of Work (SOWs)
• Background in Managed Services or Cloud Infrastructure is a plus

Enhance client success and technical project execution through your leadership in Data Centre Operations. #J-18808-Ljbffr