Senior Solutions Integrator at Ricoh

Enhance Ricoh's client-facing operations as a Bilingual Senior Solutions Integrator. In this role, you'll provide advanced technical support and drive continuous improvement across solutions. The Senior Solutions Integrator is pivotal to delivering comprehensive support for Ricoh's solutions in both Direct and Dealer Business channels. With over 5 years of experience in document management solutions, you will troubleshoot complex environments, mentor junior team members, and collaborate with implementation teams to ensure seamless transitions from delivery to support. Key Responsibilities:

• Support pre-designed and custom solutions autonomously
• Act as technical lead for complex incident resolutions
• Conduct detailed issue and root cause analyses
• Maintain support documentation and knowledge base articles
• Coordinate incidents, managing resolutions and timelines

Requirements:

• Minimum 5 years in technical support roles
• Bilingual in French and English
• Proficient in Microsoft Office, HTML, and .NET
• Strong analytical and problem-solving skills
• Leadership experience in support environments

Deliver exceptional technical support while strengthening customer relationships at Ricoh. #J-18808-Ljbffr