Systems Analyst

Full Time Job Location (country) (1) - Job Location (region) (1)At CAA Club Group, we are passionate about keeping ourMemberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drivechangeand support each other while cultivating a great working environment to deliver on what is best for ourMembers.CAA SCO Systems & Services Inc.Is a member of the CAA Club Group of Companies.Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:Work-life harmony with access to an award-winning holistic wellness program,Continuous learning through our robust corporate curriculum and education reimbursement program,Incredible rewards, travel incentives, and product and service discounts,Pay-for-performance and best-in-class recognition programs, andCompetitive benefits that include a defined contribution plan, personal spending account, and so much more.Join our growing team where everyone belongs!We are seeking a highly skilled Systems Analyst to support and enhance our production insurance systems across Property & Casualty (P&C) and Travel Medical Insurance lines of business. This role is responsible for analyzing and resolving production incidents, deploying releases and configuration changes, and ensuring the stability, performance and reliability of applications running across Windows, Linux and AWS environments.What You Will DoProvide day-to-day support for production insurance systems (P&C and Travel Medical)Analyze, troubleshoot and resolve production incidents within SLA timelinesPerform root cause analysis and implement corrective and preventative actionsCollaborate with business, BA, development, DevOps and vendor teams to ensure timely resolution of issuesDeploy application releases, configuration updates and hotfixes across Windows, Linux and AWS environmentsValidate deployments, perform smoke testing and coordinate with stakeholders\ Support applications hosted on Windows Server, Linux (RHEL preferred) and AWSManage and troubleshoot components such as IIS, Tomcat and cloud-native servicesReview logs, monitor system health and proactively identify performance issuesWrite and maintain high-quality support documentation, runbooks and deployment guidesUtilize monitoring tools (e.G., SCOM, Pingdom, Datadog, CloudWatch, CloudTrail) for performance analysis and alertingSupport implementation and tuning of monitoring dashboards and automated alertsWork closely with internal IT teams, business stakeholders and external vendorsCommunicate technical findings clearly to both technical and non-technical audiencesParticipate in on-call rotation and provide after-hours support as requiredPlease note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.Who You Are5+ years of experience supporting production applicationsExperience supporting insurance systems (P&C and/or Travel Medical)Strong troubleshooting skills across Windows, Linux and AWS environmentsHands-on experience with Windows Server IIS (SQL experience required), Linux (RHEL preferred), application servers (Tomcat or similar)Experience deploying applications, web service and configuration changesAbility to read and interpret logs, XML, JSON and integration payloadsUnderstanding of SDLC, DevOps practices, CI/CD tools (Azure DevOps, TeamCity or similar)AWS Certified SysOps Administrator - Associate preferredCloud platform experience requiredStrong communication, analytical and customer service skillsAbility to work independently and collaboratively in a fast-paced environmentKnowledge of insurance business processes (P&C and/or Travel Medical) preferredITIL certification preferredPlease note that we may use AI tools to help us through the recruitment process.Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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