Counter Salesperson

With over 30 years of experience, Noble is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At Noble Manitoba, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are building a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

An exciting opportunity to join our new team working out of our new state-of-the-art new facility in Winnipeg. We have endless opportunities for teammates to grow and develop alongside the development of Noble Manitoba. We are looking for current and future business leaders to be part of this exciting opportunity. We pride ourselves as a people development organization and a culture that supports you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions

Job Description

As a Counter Salesperson, you will provide the highest level of customer service by maintaining, stocking and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

To experience success in the position, you will:

• Provide a professional atmosphere for our walk-in customers
• Uphold our core values and ethics with every interaction
• Be an effective teammate who is self-motivated and able to handle multiple tasks
• Understand the benefits and qualities of the different products sold by Noble
• Be knowledgeable of the customer’s business to provide the best service
• Be comfortable prioritizing and multi-tasking when assisting customers
• Be courteous, friendly and build relationships with customers and vendors

Additional duties will include:

• Assist customers who purchase material at the counter
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
• Assist teammates with bulk orders when needed
• Maintain product knowledge on all product offerings
• Enter, pick, and pack sales orders generated at the counter 
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find solutions for customer concerns and complaints
• Perform other tasks as requested by the Business Manager

Qualifications

What we are looking for from you:

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills

• Previous experience with or knowledge of products sold at the Profit Centre
• Ability to research solutions to solve customers’ needs and problems.
• Experience using M3, Word, Excel, and Outlook

Additional Information

Salary Range - $50K - $55K

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual

qualifications