Insight Services Technician Windows

Windows troubleshooting and hardware expertise define this fully onsite Services Technician role with Insight in Ontario. Support enterprise systems, peripherals, and users.

Reporting to the Services Lead, the Services Technician analyst troubleshoots, repairs, and installs peripherals, instrumentation devices, and hardware. You will work with Citrix, virtual desktops, thin clients, and Windows operating systems. The role also includes software installation, equipment maintenance, user training, and technical documentation. Collaboration with clients, business partners, IT divisions, vendors, and corporate stakeholders supports technology solutions.

Key Responsibilities:

• Troubleshoot and triage enterprise or desktop systems
• Configure computers, peripherals, Citrix, and virtual desktop environments
• Install operating systems, licensed software, and required drivers
• Diagnose hardware, software, and operator problems
• Document work and maintain knowledge base materials

Requirements:

• IT certificate or diploma from a recognized institution
• Three to five years enterprise troubleshooting or IT customer service experience
• A+ and ITIL certifications
• Working knowledge of ServiceNow
• Fluent English and current driver’s license

Apply Windows troubleshooting, hardware support, documentation, and user training skills as an onsite Insight Services Technician.