Guest Experience Specialist - OpenRoad Lexus Richmond

UNLIMITED POSSIBILITIES AHEAD.

Position : Guest Experience Specialist 

Status : Full-Time

Dealership:   OpenRoad Lexus Richmond
Department:   Sales

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! 

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen


• Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching


• Internal and External, Training & Development opportunities for skill development and growth


• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment


• Comprehensive Extended Health and Dental plan; tailored toward Associate wellness


• Recognition and Engagement Events!
  

ROLE & RESPONSIBILITIES:  

• Handles customer escalations and goodwill case submissions (sales)


• Manages Google reviews (sales)


• Manages CSI scores for the store


• Facilitates customer delivery experience


• Manages customer profiles (Inner Circle)


• Ensures top notch standard for customer service at Porsche Centre Richmond


• Event planning


• Assist brand manager with social media


• Responsible for team engagement


• Health and safety committee. Fire drill.


• Property management


• Porsche corporate identify (CI) and maintenance initiatives (MI)


• Structuring and implementing internal SOPs


• Trison troubleshooting


• Liaison for Janitorial and security services


• Cash sheet


• Uber Business Account Management


• Keyper system
  

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.


• The ability to work effectively with all levels of the organization.


• Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.


• Ability to make sound decisions in a manner consistent with the essential job functions.


• Previous Reynolds & Reynolds experience


• A valid British Columbia Driver’s License with a good driving record.

Internal Candidates MUST apply by filling out the  Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application. 

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US