Director Of Facilities & Maintenance

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucks and Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full-service spas, fitness Centre’s, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.
THE OPPORTUNITYThis role is critical to ensuring the reliability, safety, and overall guest experience across all CNH properties. The successful candidate will bring a strong operational mindset, a proactive approach to preventative maintenance, and the ability to lead and develop a high-performing team.
We are looking for a leader who brings a true balance of three strengths: hands-on, multi-site operations leadership across complex building systems and diverse property types;
corporate project management discipline across renovations, capital investments and multi-property initiatives;
and polished owner relations, serving as a trusted advisor to ownership on the long-term performance and value of our assets.
This leader is equally at home in the back of the house and the boardroom — someone who can walk a boiler room or troubleshoot mechanical systems in the morning with their team, present a capital plan to ownership in the afternoon, and keep a multi-property project pipeline on time and on budget throughout. With hotels, restaurants, retail and attractions operating side by side, this role calls for proven multi-site operations and leadership experience.
This position reports directly to the General Manager with a dotted line to our Chief Operating Officer, offering direct visibility and influence with CNH’s senior leadership and ownership.
KEY RESPONSIBILITIESEngineering Leadership & Property Operations
Lead and execute all engineering and maintenance operations across properties.
Oversee the operation, repair, and maintenance of all building systems, including HVAC, refrigeration, boilers, chillers, cooling towers, plumbing, electrical, mechanical, pool/spa systems, compressors, control systems, and life safety equipment
Ensure all systems operate efficiently, safely, and in full compliance with applicable codes, standards, and brand requirements
Maintain comprehensive knowledge of critical infrastructure including elevators, building systems, and in-room technology (Key Lock System, TV/Guest Room Entertainment, internet, telephony)
Preventative Maintenance & Asset Protection
Develop, implement, and continuously improve a comprehensive preventative maintenance (PM) program
Oversee maintenance of guest rooms, public areas, heart-of-house spaces, and all equipment to ensure optimal performance and guest comfort
Conduct regular property walk-throughs with leadership to ensure maintenance standards are upheld and issues are proactively addressed
Maintain accurate documentation including O&M manuals, warranties, permits, certifications, and inspection records
Capital Projects & Energy Management
Plan, oversee, and execute capital projects, renovations, and other major maintenance initiatives
Develop and manage annual CapEx and operating budgets, ensuring alignment with asset preservation and business objectives
Lead energy management initiatives to optimize efficiency and control operating costs
Source competitive bids, manage vendor relationships, and ensure quality, pricing, and service standards are consistently met
Safety, Compliance & Risk Management
Ensure full compliance with all health, safety, and regulatory requirements, including fire, life safety, and sanitation standards
Implement and manage key safety programs, including Lock-out/Tag-out, emergency systems, fire detection/testing, and evacuation procedures
Support fire safety operations including training and coordination of fire brigade and emergency response teams
Conduct regular safety meetings in partnership with Human Resources and ensure ongoing staff training and awareness
Lead, train, and manage the Maintenance teams, including recruitment, scheduling, performance management, and succession planning
Foster a culture of accountability, responsiveness, and continuous improvement
Monitor team performance, provide ongoing coaching, and address performance concerns in a timely and professional manner
Ensure all associates are properly trained in safety protocols, operational procedures, and service standards
Accountable for the financial performance of the department, including payroll, expenses, and supply management
Monitor departmental costs to ensure alignment with budgetary goals while maintaining service and operational standards
Maintain inventory control of tools, equipment, supplies, and uniforms
Ensure all administrative functions including hiring, performance reviews, documentation, and compliance records are properly executed
Cross-Functional Collaboration
Partner closely with all hotel departments to ensure seamless operations and an exceptional guest experience
Maintain a strong understanding of overall hotel operations and proactively support operational needs
Respond to operational challenges with a solution-oriented, service-driven approach
QUALIFICATIONS & EXPERIENCE
Minimum 5–7 years of progressive leadership experience in hotel engineering, facilities management, or maintenance operations within a hotel, resort, hospital, or large commercial property
Strong hands-on technical expertise across multiple trades, including HVAC, electrical, plumbing, refrigeration, boilers, and pool systems
Proven experience managing preventative maintenance programs, capital projects, and building systems
Solid understanding of life safety systems, building codes, and regulatory compliance
Availability to work variable hours, including weekends and emergency call-ins as required
Proven ability to lead, coach and drive team performance in a fast-paced, guest-focused environment
Strong financial acumen with experience managing budgets and operational costs
WHAT WE’RE LOOKING FOR
A hands-on, multi-site operations leader who is visible across our properties, engaged with every team, and ready to roll up their sleeves when it matters
A disciplined corporate project manager who brings structure, rigour, and follow-through to complex, multi-property initiatives
A trusted advisor to ownership who communicates with credibility, builds confidence, and champions long-term asset value
A strategic executive who balances day-to-day reliability with long-range capital planning and developing a high-performing team
WHY WORK FOR CANADIAN NIAGARA HOTELS?No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our Associates are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
Comprehensive Health & Medical Coverage:
Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Long Term Disability, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
Career Growth & Development:
Opportunities for professional growth and development through cross training in various roles across multiple business properties.
Associate Hotel and Dining Discounts:
Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
Ontario Attractions Reciprocal Program:
Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
Convenient Parking -
Complimentary or reduced-rate parking, based on the specific location.
This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!
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We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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