Manager, Community Outreach- Full-Time-Thunder Bay

Position Description & Qualifications

The Community Outreach Manager serves as a regional thought leader, advancing collaborative workforce solutions that strengthen communities, support employers, and improve employment outcomes across Northwestern Ontario.

Reporting to the Director, Employment Services, the Community Outreach Manager leads strategic engagement efforts across the region to strengthen workforce development, foster collaborative partnerships, and advance Employment Ontario outcomes. The role acts as a connector between community organizations, employers, educational institutions, Indigenous partners, municipalities, workforce development stakeholders, and EmployNext's service delivery network.

Through relationship building, labour market leadership, workforce planning, and community engagement, the Community Outreach Manager helps create sustainable pathways to employment and workforce development opportunities throughout the region.

Key Responsibilities

Partnership Development & Community Engagement

• Develop and maintain strategic relationships with community organizations, municipalities, Indigenous communities, educational institutions, workforce planning boards, and economic development partners.
• Represent EmployNext at regional events, conferences, advisory committees, and sector tables.
• Identify and cultivate partnership opportunities that improve access to employment and workforce development services.
• Promote awareness of EmployNext programs and services throughout Northwestern Ontario.

Labour Market Leadership

• Lead community-based workforce initiatives that address labour market gaps and emerging workforce priorities.
• Collaborate with employers, community partners, and training providers to support workforce development strategies.
• Leverage labour market intelligence to identify trends, opportunities, and challenges affecting regional employment.
• Support the development and implementation of innovative workforce solutions that respond to local economic needs.

Advisory Tables & Strategic Initiatives

• Facilitate Community Partner Advisory Tables, Employer Advisory Tables, and workforce development forums.
• Lead collaborative initiatives that support regional economic development and employment outcomes.
• Foster cross-sector partnerships that strengthen workforce participation and community capacity.
• Support the development of pilot projects, workforce strategies, and community-based solutions.

Service Provider & Internal Collaboration

• Act as a strategic resource to Service Providers by identifying partnership opportunities and strengthening community connections.
• Collaborate closely with Employment Services Managers, Employer Engagement Specialists, and other internal teams to align outreach efforts with organizational priorities.
• Support special projects and initiatives designed to improve client, employer, and community outcomes.

Reporting & Performance

• Track outreach activities, partnership development efforts, and strategic outcomes.
• Prepare reports, presentations, and stakeholder updates.
• Measure and communicate the impact of workforce development and community engagement activities.
• Contribute to organizational planning, continuous improvement, and future growth opportunities.

Qualifications

Required

• Post-secondary education in Community Development, Business, Economic Development, Public Administration, Human Services, or a related field.
• Minimum 3-5 years of experience in community engagement, workforce development, stakeholder relations, employment services, economic development, or a related field.
• Demonstrated ability to build and sustain strategic partnerships.
• Strong facilitation, presentation, relationship-building, and communication skills.
• Ability to work independently and effectively within a geographically dispersed region.
• Valid driver's license and ability to travel throughout Northwestern Ontario.

Preferred

• Knowledge of Employment Ontario programs and the workforce development landscape.
• Experience working with Indigenous communities, organizations, and employment initiatives.
• Experience leading advisory groups, committees, or collaborative partnerships.
• Knowledge of labour market information and workforce planning practices.

The successful candidate will be a connector, collaborator, and catalyst for change. They will strengthen EmployNext's presence across Northwestern Ontario, build meaningful partnerships, identify workforce development opportunities, and advance initiatives that improve employment outcomes for jobseekers, employers, and communities alike.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit:

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ***email_hidden***.