Technical Customer Success Specialist

Cisco Systems, Inc

Support Splunk customers remotely across Western Canada through technical health expertise, adoption planning, and clear communication with technical and non-technical audiences.As a Customer Success Specialist at Splunk, a Cisco company, you will guide enterprise customers through Splunk Cloud and Enterprise adoption. You will provide product support, advisory services, mentorship, and recommendations while coordinating technical adoption plans with account strategies. The work focuses on cybersecurity, observability, IT operations platforms, and efficient technology use.Key Responsibilities:
Address technical health issues for Public Sector customersOversee technical adoption plan execution across multiple teamsProvide mentorship and recommendations for customer technical healthCoordinate critical issue response, upgrades, add-ons, and maintenance windowsReview service levels, usage metrics, and environment performance virtuallyRequirements:
Three or more years in technical support or related experienceTwo or more years building customer and commercial relationshipsStrong verbal and written communication skillsAbility to work independently and within a teamSplunk Architect Certification within one year of startingBring technical support, customer relationship, and Splunk adoption expertise to strengthen enterprise platform health across Western Canada.
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