Operations Manager | Markham | Straight Days - Markham

Operations ManagerMarkham, ON
Full-Time, Permanent
Day Shift (Monday – Friday)
$85,000 – $95,000 / year + Comprehensive Benefits
A premier Canadian commercial trade and specialty materials distributor is seeking an agile, high-ownership Operations Manager to lead its flagship Markham operational hub.
In this high-impact leadership role, you will take full ownership of a fast-paced flagship facility—directly leading an on-site team of up to 18+ across trade counter customer service, order fulfillment, and warehouse logistics.
Beyond the flagship floor, you will serve as the multi-site operational anchor, coaching branch leadership and driving standardized operational excellence across the GTA branch network.
If you are an autonomous, hands-on leader who thrives on the warehouse floor and showroom rather than being confined behind a desk, this role offers extensive autonomy, high executive visibility, and the opportunity to help scale a growing multi-site distribution footprint.
Advantages
$85,000 – $95,000 annual base salary commensurate with experience.
Full extended health, dental, vision, paramedical, and life insurance coverage.
Executive Partnership: Act as the direct right hand to the Head of Operations with real influence over standard operating procedures, workflows, and network strategy.
Network-Wide Scope: Run a large flagship facility while driving multi-site influence and operational best practices across regional branches.
Stable Day Schedule: Monday to Friday
Employee Perks: Substantial company product discounts across a vast catalog of commercial materials.
Responsibilities
Flagship Floor & Service Ownership (70%+ Floor Presence): Drive end-to-end site execution across both the customer-facing contractor order desk and back-of-house fulfillment
Frontline Team Leadership & Culture: Lead, mentor, and hold accountable an on-site team across warehouse fulfillment, staging, and customer service. Foster a disciplined, high-energy, collaborative frontline culture capable of navigating seasonal volume surges.
Multi-Site Operational Alignment: Partner directly with the Head of Operations to roll out standard operating procedures (SOPs), 5S housekeeping standards, and performance metrics (KPIs);
support, audit, and mentor branch leaders across the GTA network.
Fulfillment, Staging & Logistics Flow: Direct order picking accuracy, staging workflows, and freight transfer schedules between branches to ensure rapid turnaround times for commercial contractors and site deliveries.
Inventory Control & Systems Accuracy: Champion inventory integrity through regular cycle-counting programs, shrink reduction, receiving audits, and reconciliation within the ERP/WMS platforms.
Enforce strict workplace health and safety (OSHA) compliance, daily material handling equipment inspections, facility maintenance, and third-party vendor coordination.
Qualifications
6 to 8+ years of progressive operations management experience leading both warehouse fulfillment logistics and trade counter/commercial retail operations (e.G., Operations Manager, Branch Manager, or Assistant General Manager).
Demonstrated success within commercial building supplies, industrial wholesale, trade distribution, or contractor-focused big-box retail.
A proactive, self-directed leader who walks the floor, spots operational gaps (counter bottlenecks, mis-staged orders, inventory variances), and takes immediate corrective action without waiting for direction.
Experience leading teams through process improvements, transitioning informal workflows into structured SOPs, 5S visual standards, and KPI tracking.
Proven ability to build team camaraderie, recruit, cross-train, and manage frontline performance across both entry-level and experienced staff.
Proficient with ERP and Warehouse Management Systems (WMS);
strong working knowledge of MS Excel for operational and inventory tracking.
Equal Employment OpportunityRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming;
Indigenous or Aboriginal Peoples;
persons with disabilities (visible or invisible) and;
members of visible minorities, racialized groups and the LGBTQ2+ community.
This posting is for existing and upcoming vacancies.
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