IT Support Technician

Job Description

Job Description

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for your clients.

About Us: VDI Networks is a Managed Service Provider (MSP). We are dedicated to helping businesses across the Canada and the US manage their IT infrastructure while safeguarding their sensitive data and maintaining compliance with industry standards. We are seeking a talented and experienced Security Administrator to join our team and assist our clients in achieving and maintaining a high level of security and compliance.

Job Description: As a IT Support Technician at VDI Networks, you will play a crucial role in helping our clients, spread across North America, navigate the complex landscape of IT infrastructure and cybersecurity. You will work closely with clients to understand their unique needs and tailor solutions that align with industry best practices and their goals.

Responsibilities:

• Manage support tickets and support phone calls
• Handle software updates/ Install software for clients
• Troubleshooting technical issues for customers
• Proactively identify and mitigate security risks.
• Maintain documentation related to IT procedures, and incident responses.
• Manage and administer infrastructure (Networking equipment, Workstations, Servers, Phones).
• Utilize common MSP tooling and RMM software to monitor and manage client environments.
• Collaborate with software distributors to procure and deploy software solutions.

Qualifications:

• Bachelor's degree in Cybersecurity, Information Technology, or a related field (or equivalent work experience).
• Excellent communication and interpersonal skills.
• Deliver and demonstrate an expert level of customer service
• Ability to work independently and as part of a team.
• Ability to multi-task and demonstrate initiative
• Strong problem-solving and analytical abilities.
• Proficiency in Windows Server (2016, 2019, 2022), Windows 10, and Windows 11 administration.
• Familiarity with Hyper-V virtualization technology.
• Experience managing Office 365 and Azure environments.
• Experience in Active Directory management and configuration.
• Knowledge of Cisco hardware and Cisco IOS for network security.
• Experience in managing commonly used software (Adobe, Quickbooks, Sage, Slack, etc.)
• Experience in Mobile Devices (Android/iPhone)

If you are passionate about helping clients achieve success through technology, and you possess the required knowledge and experience, we encourage you to apply for this exciting opportunity.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

This role requires you to be able to come into the office on a part time basis

VDI Networks is a growing company that specializes in providing Managed IT services that support and secure your business. When off-the-shelf isn't enough, our in-house developers build what you actually need. Strategy, operations, and custom solutions under one roof! We have clients in both the US and Canada. This position offers stock options for employees.

Company Description

VDI Networks is a growing company that specializes in providing Managed IT services that support and secure your business. When off-the-shelf isn't enough, our in-house developers build what you actually need. Strategy, operations, and custom solutions under one roof! We have clients in both the US and Canada. This position offers stock options for employees.