The Observatory Server

Job Title:  The Observatory Server

Location:  North Vancouver

Department:  Full-Service Dining

Reports to:  Manager, Full-Service Dining & Banquets

Role Status: Hourly

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

We are looking to recruit an enthusiastic server to provide an exceptional and memorable dining experience for our guests. We believe great service starts with genuine connection and our team takes pride in creating a welcoming, elevated dining experience where every detail matters. If you enjoy working in a fast-paced, supportive environment where guest experience is key – we want you on our team!

ESSENTIAL JOB FUNCTIONS

• Provide exceptional service, knowledgeably sell and up-sell mocktails, cocktails, wine and craft beer
• Perform opening duties to prepare for service and closing duties at end of shift
• Serve guests in a prompt, attentive, professional and courteous manner within the seating limits to ensure proper table flips for the next reservation
• Provide the ultimate guest experience, get to know your guests and create an environment that they want to experience again
• Maintain cleanliness and organization of the restaurant and wait stations
• Polish glassware, wine glasses and cutlery to the required standard
• Create the proper ambience and atmosphere in the restaurant and adjust as the evening progresses
• Knowledgeably recommend wine and drink pairings to the food menu for the guests
• Support other service team members
• Other duties as required

SUPERVISORY RESPONSIBILITIES

This position reports directly to the Manager, Full-Service Dining & Banquets and does not require any supervisory responsibilities.  

REQUIRED QUALIFICATIONS AND ABILITIES

• Serving It Right Certificate required
• Experience serving in a high-volume restaurant environment
• Possess excellent customer service, organizational and communication skills while maintaining a positive and respectful relationship with all team members
• Ability to work in a fast-paced environment
• Personable, friendly and outgoing
• High energy and strong work ethic

WORKING CONDITIONS

Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$18.25/hour + gratuities

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.