Remote Consumer Research Participant

Department: Cyber Security & Digital Solutions

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 01-Nov-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At CSDS , we prioritize people —both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.
In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.
We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.
Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.
Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

Reporting to the SAP Product Manager, the SAP Product Lead supports both the ongoing operation and modernization of the Province’s SAP HCM, Payroll, and SuccessFactors landscapes. The role provides product leadership for reliable day-to-day service delivery, continuous improvement, and the design and implementation of modern, cloud-based solutions. The Product Lead works closely with business stakeholders, operational support teams, project teams, implementation partners, and technical specialists to manage product priorities throughout the steady-state and project lifecycles. The position supports service continuity to deliver modernization outcomes aligned with business needs.

Primary Accountabilities

Primary Accountabilities include:

• Participate in business transformation and cloud adoption initiatives, including the implementation of SAP SuccessFactors and related workforce management solutions, while supporting continuity of existing solutions.
• Provide product support across project and operational lifecycles, including discovery, requirements definition, solution design, configuration validation, testing, cutover, deployment, stabilization, and operational support.
• Support business stakeholders and project teams in defining future-state processes and translating business needs into product requirements, user stories, acceptance criteria, and implementation priorities.
• Manage and prioritize product backlogs across steady-state and modernization, including enhancements, service requests, requirements, design decisions, defects, dependencies, risks, issues, and implementation deliverables.
• Coordinate business participation in project activities including migration, integration, testing, payroll validation, reconciliation, and implementation-readiness activities.
• Support product governance, roadmap development, strategic planning, stakeholder engagement, and project decision-making to ensure modernization outcomes align with the Province’s priorities.
• Collaborate with implementation partners and internal teams to monitor deliverables, resolve project issues, manage risks and support organizational readiness.
  

Qualifications and Experience

To be successful in this role, you will have a Bachelor’s degree in Business or Computer Science with a minimum of 5 years related experience; or graduated from a recognized Information Technology Program plus 5 years and 6 months experience; or an equivalent combination of training and experience.

• Experience supporting Human Resources and Payroll functions through business transformation, enterprise technology implementation, or modernization projects.
• Experience working with business stakeholders, systems integrators, vendors, or external service providers to define priorities, resolve issues, and support decision-making
• Experience gathering, analyzing, documenting, and validating business and system requirements.
• Experience managing project requirements, product backlogs, priorities, risks, issues, dependencies, and decisions.
• Experience supporting solution design, business process transformation, testing, implementation, and deployment activities.
• Knowledge of systems development lifecycle, Agile delivery methodologies, and IT service management principles.
• Demonstrated strength in problem-solving, decision-making, verbal and written communication, and interpersonal skills, with the ability to build effective working relationships with clients, staff, peers, and management.
  

Assets

The following are assets to this position:

• Experience with SAP ERP, S/4 HANA or SuccessFactors implementations.
• Proficiency in SAP technologies, tools, and methodologies, including SAP HCM and SuccessFactors
• Experience with large-scale ERP or HR transformation programs.
• Strong proficiency in Microsoft Excel and MS Office Suite for data analysis, reporting, and presentation development
• Information Technology Infrastructure Library (ITIL) V3 Certification, or a Business Analysis Certificate
• Knowledge of project management methodology, ITIL processes, Records/Information Management and IT Security policies and
  procedures in Government

We will assess the above qualifications and experience using tools such as assessments, presentations, interviews, reference checks, etc.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees .

Additional Information

This is a TERM employment opportunity with anticipated end date of September 30, 2029 . The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A dynamic, client-focused office environment where service excellence and teamwork are our focus.
  

Pay Grade: PR 17

Salary Range: $3,410.48 - $4,005.58 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at View email address on apply.j-vers.com.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to View email address on apply.j-vers.com.