Sr. Software Engineering Manager, Tim Hortons, Canada

Job Responsibility:

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Senior Software Engineering Manager plays a critical role in delivering and scaling digital experiences that measurably boost guest engagement, drive revenue growth, and strengthen Tim Hortons' digital brand presence. This position will significantly impact how millions of guests interact with our brand digitally, ensuring we deliver engaging, highly reliable, and scalable solutions.

Role & Responsibilities:

• Lead, grow, and scale engineering squads within the Engagement domain, ensuring timely delivery of high-quality software aligned with strategic business objectives.
• Develop and execute a robust technical strategy and roadmap focused explicitly on user engagement, system scalability, and reliability.
• Establish and track clear performance metrics, achieving targets such as increased digital engagement and maintaining system reliability at 99.9% uptime or greater.
• Mentor, coach, and develop team leads and engineers, fostering a culture of technical excellence, ownership, and continuous improvement.
• Collaborate closely with Product, Design, and Marketing teams to optimize digital engagement strategies, streamline workflows, and enhance user experiences.
• Champion architectural best practices, promote consistency through RFCs, ADRs, and collaborative technical reviews.
• Proactively lead incident management and operational excellence initiatives, significantly reducing downtime and improving incident prevention.

Qualifications & Skills:

• AWS Infrastructure (Lambda, API Gateway, DynamoDB): managing scalable and performant serverless solutions.
• GraphQL (Apollo Federation): efficient federated API design.
• TypeScript & React Native: developing performant mobile applications for millions of users.
• GitHub Actions, Terraform: rapid, reliable software delivery automation.
• Domain-Driven Design (DDD), Microservices, Serverless: maintainable, scalable system design.
• Datadog: proactive system monitoring, observability, and incident response.
• Agile (Scrum, Kanban): structured, iterative, and adaptive delivery methods.
• Experience or willingness to work with AI-driven development tools
• Exceptional communication and collaboration skills, demonstrated through successful partnerships across Product, Design, and Marketing teams.
• Proven mentorship, coaching, and talent development capabilities.
• Ownership-oriented leadership style, focused on delivering measurable outcomes.
• Strategic decision-making capability, driven by data and business impact.
• Demonstrated experience influencing and effectively communicating with executive stakeholders.
• Experience managing digital platforms within the quick-service restaurant (QSR), retail, or consumer-facing industries.
• Proven experience with large-scale, high-transaction volume systems.
• Familiarity with content management systems such as Adobe Experience Manager (AEM), Adobe DAM, or similar platforms.
• Background in digital customer engagement, loyalty programs, or personalization strategies.
• Experience successfully leading hybrid engineering teams.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.