Amazon Connect Architect

Compunnel Inc.

JOB SUMMARY
We are seeking an experienced Amazon Connect Architect to lead the architectural design and implementation of cutting‑edge features released by AWS. This role involves partnering with business stakeholders to deliver seamless, high‑performing customer experiences across multiple channels, with responsibilities strictly limited to Amazon Connect, covering end‑to‑end design, set‑up, and configuration activities, as well as evaluating and delivering new feature requests driven by business requirements.Key Responsibilities
Design and document complex integrations between Amazon Connect and other AWS services (Glue, Athena, Lake Formation, Lex, Lambda, etc.).Integrate Amazon Connect with Salesforce CRM using modern integration packages such as Service Cloud Voice and SCC‑AC.Utilize AWS Glue ETL pipelines to extract Connect Data Lake tables from AWS to Azure for long‑term storage.Research and implement AI features such as Conversational IVR, AI‑powered Case Summary, and AI‑agent Contact Evaluation.Create and apply frameworks, methods, best practices, and artifacts specific to Amazon Connect implementations.Communicate clearly with internal teams and customers, translating business needs into technical solutions.Required Qualifications
Hands‑on expertise with Amazon Connect configuration and administration.Experience integrating with Salesforce CRM for Agent Desktop.Proficiency across Amazon Connect components: Conversational AI, omnichannel (Voice/Chat/Email/SMS), queues, routing profiles, and Amazon QuickSuite.Strong IVR design and skills‑based routing knowledge, including best practices for routing and flows.Serverless development skills: AWS Lambda, API Gateway.Scripting in Node.Js or Python for Lambda.End‑to‑end omnichannel architecture experience using Amazon Connect and AWS services.Test automation and performance validation experience.Preferred Qualifications
Architectural design experience.Technological evaluation skills.Governance and compliance knowledge.Certifications
Bachelor's Degree
#J-18808-Ljbffr

Apply

Vacancy posted 57 minutes ago

Similar jobs that could be interesting for youBased on the Amazon Connect Architect in Winnipeg, MB vacancy

Amazon Connect Solution Architect
Architect Amazon Connect transformations for Accenture Song clients, combining cloud contact center expertise with hands-on delivery leadership. Guide secure, scalable omnichannel solutions.This client-facing technology leadership role focuses on large-scale CCaaS modernization...
Suggested
1200 Accenture Inc Company
Winnipeg, MB
1 hour ago
Senior Amazon Connect Architect Role
Drive innovation in customer service as a Senior Amazon Connect Architect, focusing on high-performance architecture and seamless integrations. Engage with business teams to enhance customer interactions across channels. This role emphasizes your extensive expertise in Amazon...
Suggested
Compunnel Inc.
Winnipeg, MB
58 minutes ago
Ccaas Solution Architect - Amazon Connect
...with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with... ...agent experiencesAmazon Connect and AWS Expertise You will architect and deliver solutions using technologies such as: Amazon Connect...
Suggested
Full time
Work at office
Local area
Shift work
1200 Accenture Inc Company
Winnipeg, MB
57 minutes ago
Senior Aws & Amazon Connect Solutions Architect
An established tech company in Toronto is seeking a Senior Solutions Designer to provide senior level expertise in AWS cloud platform. The role involves leading the design and implementation of cloud-based contact center solutions and developing technical documentation. The ...
Suggested
Rubicon Path
Winnipeg, MB
56 minutes ago
Amazon Connect Developer
...discipline of an enterprise, and we're growing.The Role As an Amazon Connect Developer, you'll design, build, and scale cloud contact... ...financial services clients. You'll work with client stakeholders, architects, and delivery teams to turn customer engagement goals into...
Suggested
BrainRidge Consulting
Winnipeg, MB
57 minutes ago
Senior Amazon Connect Architect - Ai & Omnichannel Expert
...Compunnel, Inc. is seeking an experienced Amazon Connect Architect in Toronto, Ontario, who will lead the architectural design and implementation of innovative features released by AWS. The role involves collaborating with business stakeholders to create high-quality customer...
Compunnel Inc.
Winnipeg, MB
1 hour ago
Amazon Connect Developer / Designer
...at genpact.Com and on LinkedIn, X, YouTube, and Facebook.Role: Amazon Connect Developer / Designer Role Summary: We are looking for an... ...Q capabilities, and Contact Lens is desirable.AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation...
Immediate start
Genpact
Winnipeg, MB
59 minutes ago
Amazon Connect Cloud Engineer
Design Amazon Connect solutions remotely across Canada using IVR, AWS Lambda, and cloud-native development. Support enterprise-scale customer... ...contact centers. You will collaborate with stakeholders, architects, and development teams to translate requirements into production...
Remote work
Capgemini Engineering
Winnipeg, MB
57 minutes ago
Bilingual Amazon Connect Engineer
Bilingual Amazon Connect Engineer (English/French)Company: ConnexCare (Connex)Location: CanadaPosition Type: Full-Time About the RoleConnex is seeking an experienced Bilingual Amazon Connect Engineer to design, develop, and support cloud-based contact centre...
Full time
Connex Telecommunications Inc.
Winnipeg, MB
1 hour ago
Amazon Connect Developer Aws Integrations
Build Amazon Connect solutions at Genpact using AWS Lambda and APIs while supporting the client’s transformation initiative independently. Eastern Time overlap is required.This experienced, hands-on developer designs and delivers end-to-end contact-center solutions. The work...
Genpact
Winnipeg, MB
1 hour ago
Lead Amazon Connect Developer In Toronto
Elevate customer experience as a Lead Developer specializing in Amazon Connect and IVR solutions in Toronto, Ontario. Your expertise will shape contact flows, self-service, and speech recognition implementations. This hybrid remote role requires experience in developing IVR...
Remote work
Zernam
Winnipeg, MB
1 hour ago
Technical Lead - Contact Center/Amazon Connect
...looking for a resource with a combination of Contact Center/Amazon Connect technical skills and AWS DevOps capabilities. However, we... ...and technical governance. Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases...
Raas Infotek LTD
Winnipeg, MB
59 minutes ago
Amazon Connect Developer — Finserv Cloud Cx & Integrations
...BrainRidge Consulting in Canada is seeking an Amazon Connect Developer to design, build, and scale cloud contact centre solutions for financial services clients. You will work with stakeholders, architects, and delivery teams to turn customer engagement goals into production...
BrainRidge Consulting
Winnipeg, MB
1 hour ago
Senior Aws Cloud Engineer: Amazon Connect & Devops Lead
A leading technology company is seeking a Senior DevOPS/Cloud Engineer to provide expertise in AWS cloud platforms and lead the design of cloud-based contact center solutions. The ideal candidate will have over 10 years of experience in software development, extensive knowledge...
Rubicon Path
Winnipeg, MB
56 minutes ago
Tech Lead - Ivr & Contact Centre/ Amazon Connect Developer
$110k - $120k per year
...project teams to deliver solutions. Work within Agile/Scrum delivery teams. Required Skills: Strong hands-on knowledge of AWS Amazon Connect. Strong experience developing IVR and contact centre applications. Experience with contact flow design, call routing, self-...
Remote work
Zernam
Winnipeg, MB
1 hour ago
Architect, Enterprise Integration & Data Connectivity
...and automation practices. This is a hands-on leadership role operating at the intersection of applications, data, and external connectivity. Key ResponsibilitiesStrategy & Architecture Define and execute the firm's integration strategy and standards. Establish scalable...
Long term contract
Remote work
Flexible hours
2 days per week
Northleaf Capital Partners
Winnipeg, MB
1 hour ago
Anaplan Solution Architect Connected Planning
Design connected planning solutions with Anaplan, advanced modeling, and client collaboration in Slalom’s hybrid consulting environment.... ...through deployment.As an Enterprise Business Planning Solution Architect, you will serve as the architectural subject matter expert for...
Slalom
Winnipeg, MB
1 hour ago
Cybersecurity Architect
$90k - $140k per year
...Secret Clearance The Cybersecurity Solution Architect is responsible for designing secure,... ...landing zones, network segmentation, private connectivity, firewalls, WAF, API security, workload... ...Microsoft Azure and Microsoft 365. Amazon Web Services (AWS). Google Cloud...
Full time
CGI
Winnipeg, MB
5 days ago
Aws Connect Engineer
$89.95k - $156.31k per year
...global team of engineers, scientists, and architects to help the world’s most innovative... ...ConsideringWe are seeking a highly skilled AWS Connect Engineer with strong hands-on experience... ...scale cloud contact center solutions using Amazon Connect. The ideal candidate will have...
Full time
Local area
Remote work
Capgemini Engineering
Winnipeg, MB
1 hour ago
Software Development Manager, Alexa Connections
$171.4k - $286.2k per year
...best-of-class engineering teamWork closely with the engineers to architect and develop the best technical design and tradeoffs and partner... ...in the video streaming technologies (H.264/WebRTC/SDP/SIP/RTP) Amazon is an equal opportunity employer and does not discriminate on...
Amazon
Winnipeg, MB
1 hour ago
Amazon S3 Distributed Systems Manager
Lead distributed systems engineering for Amazon S3 Index Control Plane in Vancouver, guiding scalable services and talented software... ...directly within engineering teamsThree plus years designing or architecting reliable scalable systemsThree plus years developing multi tier...
Amazon Inc.
Winnipeg, MB
57 minutes ago
Architect
...Description AECOM Buildings + Places is seeking a Registered Architect to join our growing Winnipeg team. This is a hands-on... ...other public-sector facilities. As part of AECOM's nationally connected Buildings + Places practice, you will have opportunities to work...
Contract work
For contractors
Work at office
Local area
Worldwide
Relocation package
Flexible hours
AECOM
Winnipeg, MB
15 days ago
Amazon Brand Manager
...Equipment (DME) niche, is seeking a highly driven, analytical, and detail-oriented professional to fill an immediate full-time remote Amazon Brand Manager opening. As the Amazon Brand Manager, you will take full ownership of Amazon Canada, Amazon UK, and Walmart US,...
Long term contract
Full time
Local area
Immediate start
Remote work
ScaleJet | eCommerce Recruitment agency
Winnipeg, MB
1 hour ago
Amazon Ecommerce Strategist
...live healthier lives.Over the past decade, we've built a successful e-commerce business, established ourselves as a leading brand on Amazon, and expanded into additional sales channels.We've been recognized among Canada's Top 50 Fastest-Growing Companies by The Globe and Mail...
Long term contract
Work at office
NutraChamps Inc.
Winnipeg, MB
1 hour ago
Senior Software Engineer At Amazon
...Senior Software Development Engineer focused on networking architecture. Tackle large-scale problems and lead technical advancements at Amazon. Join AWS Utility Computing as a Senior Software Development Engineer. With a focus on EC2 Networking and VPC Lattice, you will...
Amazon Web Services (AWS)
Winnipeg, MB
57 minutes ago
Software Development Manager At Amazon
Lead innovative AI-driven shopping platforms as a Software Development Manager at Amazon in Vancouver. Your expertise will shape dynamic experiences where agents interact with customers. In this strategic role, you will build and guide a high-performance engineering team dedicated...
Amazon
Winnipeg, MB
1 hour ago
Manager, Connections Planning
Agency: UM Job Function: Media Job Subfunction: Media Planning and BuyingJob Description:Position Summary The role of a Media Planning Manager is to supervise and manage our integrated media planning product and assume an active role on the business. The Media Planning Manager...
Work at office
Local area
3 days per week
Interpublic
Winnipeg, MB
59 minutes ago
Product Designer, Connect
$163.9k - $245.9k per year
...Designers are responsible for building elegant, functional products that users love—and want to tell others about. As a part of the Connect design team, you'll lead product development for the largest complex users on Stripe—marketplaces such as Doordash and Lyft, and...
Work at office
Local area
Stripe, Inc.
Winnipeg, MB
57 minutes ago
Consultant En Livraison Amazon Web Services
...les technologies émergentes • Participer à la modernisation des applications existantes Requirements: • 8+ années d'expérience en architecte de solutions cloud • Connaissance approfondie des outils AWS (EC2, RDS, etc.) • Expérience dans la modernisation d'applications d'...
Amazon Web Services (AWS)
Winnipeg, MB
57 minutes ago
Customer Connections Associate
$80.49k - $100.61k per year
Select how often (in days) to receive an alert: Customer Connections AssociatePosting Date: Oct 13, 2026 Location: Toronto, ON, CA Expected Salary Range: $80487 - $100609 Annually Target Variable Performance Pay: 8% The salary range shown above reflects the...
Long term contract
Live In
Work at office
Remote work
2 days per week
Toronto Hydro Corporation
Winnipeg, MB
59 minutes ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Amazon Connect Architect. Be the first to apply!