Customer Insights Loyalty Associate Manager

Canadian Tire Financial Services

Turn member research and customer data into Triangle Rewards recommendations from Toronto. Apply analytical thinking, communication, and governance expertise daily.Canadian Tire Corporation seeks an Associate Manager, Loyalty Program, reporting to the Manager, Loyalty Products. This role partners with Research & Insights, Analytics, and Finance to assess member behaviour, feedback, operational results, and financial impacts. You will prepare recommendations and communications for senior leaders while supporting program integrity.Key Responsibilities:
Shape recurring and ad hoc member researchConduct competitive reviews and performance reportingAssess member behaviour, feedback, results, and financial impactsRecommend loyalty program improvements to business leadersCreate clear presentations and governance decision materialsRequirements:
Experience interpreting research, customer data, and business performanceAbility to turn findings into practical recommendationsExperience in loyalty or customer strategy disciplinesStrong written and verbal communication skillsCustomer research, loyalty platform, or data visualization experience is an assetApply customer insight, performance analysis, and clear communication to strengthen Triangle Rewards governance and member experiences.
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