Call Center Learning Development Manager
Avenue.io Inc.
Lead call center learning strategy at ATB Financial’s Calgary Campus, using performance data and hands-on facilitation to prepare banking advisors. This primarily on-site role shapes onboarding for Everyday Financial call center teams.As Manager, Client Care Learning & Development, you will architect onboarding, continuous learning, and product rollout programs. You will lead Performance Coaches, refine curricula through client care metrics, and support compliant specialists entering live-call environments. The work combines strategic leadership with classroom delivery and team development.Key Responsibilities:
Own onboarding, continuous learning, and product rollout training strategyUse learning and client care metrics to refine curriculaManage, observe, coach, and develop Performance CoachesEvaluate team structures, processes, roles, and responsibilitiesFacilitate training sessions and align stakeholder expectationsRequirements:
Seven-plus years of Learning and Development experienceThree-plus years leading teams in high-volume operationsExpertise in call center training and multimode learningBanking experience with FINTRAC and retail banking regulationsExperience with LMS platforms and call recording softwareBring strategic leadership, call center expertise, and facilitation skills to develop high-performing ATB banking advisors in Calgary.
#J-18808-Ljbffr
Own onboarding, continuous learning, and product rollout training strategyUse learning and client care metrics to refine curriculaManage, observe, coach, and develop Performance CoachesEvaluate team structures, processes, roles, and responsibilitiesFacilitate training sessions and align stakeholder expectationsRequirements:
Seven-plus years of Learning and Development experienceThree-plus years leading teams in high-volume operationsExpertise in call center training and multimode learningBanking experience with FINTRAC and retail banking regulationsExperience with LMS platforms and call recording softwareBring strategic leadership, call center expertise, and facilitation skills to develop high-performing ATB banking advisors in Calgary.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Call Center Learning Development Manager in Winnipeg, MB vacancy
- ...College is currently seeking a full-time Call Center Representative for immediate hire at our... ...to generate student reports for management. Manage incoming phone calls, direct... ...self-starter. A proactive approach to development and growth. Passionate about providing...SuggestedFull timeImmediate startMonday to fridayFlexible hoursShift work
- ...people forward. POSITION SUMMARY: As the Learning & Development Specialist, reporting to the Professional and Leadership Development Manager, you will work within the NFI Learning... ...a rewarding career with opportunities to learn and grow across our family of companies....SuggestedPermanent employmentFull timeWork at officeImmediate startRemote workMonday to friday
- ...Hire Resolve is assisting call centre and contact centre organisations in hiring experienced... ...-role opportunity spanning operations management, team leadership, quality assurance,... ...Life - AD&D - Critical Illness Insurance Paid Time Off Benefits Training & Development...SuggestedFull time
$68k - $102k per year
...Year of Service The Scientific Research and Experimental Development (“SR&ED”) Manager (“Manager”) is responsible for assisting clients in identifying... ...skills, strong communication skills, and willingness to learn and be a team player. Computer Skills: To perform this...SuggestedFull timeFor subcontractorRemote work$84k - $126k per year
...Year of Service The Scientific Research and Experimental Development (“SR&ED”) Senior Manager (“Senior Manager”) is responsible for assisting clients in... ...skills, strong communication skills, and willingness to learn and be a team player. Computer Skills: To perform this...SuggestedFull timeFor subcontractorRemote work- ...Team! Join Smitty’s Meadowood as a Kitchen Manager!\n Why You’ll Love Working Here:\n \n... ...for leadership growth and career development \n A role where you can truly make an... ...Ambitious \n Team-Oriented \n \n We call it bringing the HEEAT and it drives everything...Full timeShift workWeekend workAfternoon shift
Smitty's Restaurant and Lounge
Winnipeg, MB17 days ago $50k per year
...Sales Development Representative Staffmax is hiring a Sales Development... ...approximately 60–80 outbound call attempts per day during... ...accounts. Salesforce & CRM Management Accurately record meaningful... ...and actively applies what they learn. Communication Skills: Listens...Long term contractPermanent employmentFull timeWork at office- Job Responsibility: Title: Development Coordinator (multi-family) Location: One Dr. David Friesen... ..., providing regular updates to Senior Management. Assisting in the transition from... ...Winnipeg, Edmonton, Calgary and Vancouver. To learn more, click here. Qualico welcomes...Full timeWork at office
$99.45k - $209.9k per year
...groundbreaking projects imaginable. Software Development team is a high-performing team to join.... ...using the Curam Social Program Management platform. You will be responsible for leading... ..., accountability, and continuous learning across engineering and support teams....Full timeWork at officeLocal areaShift work$55k - $70k per year
...About the Role Join our team as a Data Center Technician in Winnipeg, Canada . This... ...Paid time off and holidays Professional development allowance Certification sponsorship... ...position Standard business hours with on-call rotation Shift differentials for...Permanent employmentFull timeShift workNight shiftWeekend work$55k - $60k per year
...Job Description The Chef Manager is a passionate culinary leader... ...experience. • Support menu development and implementation, ensuring... ...to build a positive culture centered on quality, accountability,... ...support one another. Continuous Learning : Benefit from Educational...Immediate start- ...every day through our values (what we call the ATB ID).Life at ATB is about more than... ...work, performance enablement, and learning and development.Leadership is in our DNA at ATB, reflecting... ...team to succeed from day one. As Manager, Client Care Learning & Development, you...Work at officeFlexible hours
Avenue.io Inc.
Winnipeg, MB1 hour ago $89.7k - $149.8k per year
...This is an environment where you learn by building. Whether you're... ...customers and for you. Our Software Development Engineers (SDEs) use modern... ...features, and services while managing ambiguity in an environment... ...responsibilities including on-call duties. Demonstrate operational...Full timeInternship$55k - $70k per year
...About the Role Join our team as a Data Center Technician in Winnipeg, Canada . This... ...Paid time off and holidays Professional development allowance Certification sponsorship... ...position Standard business hours with on-call rotation Shift differentials for...Permanent employmentFull timeFreelanceLocal areaFlexible hoursShift workNight shiftWeekend work- ...MANUFACTURING ENGINEERING MANAGER Winnipeg, MB Full-Time and... ...manufacturing and distribution centers across North America,... ...job training in a continuous learning environment (we invested $15.... ...workforce planning, and team development ~ Experience managing capital...Long term contractFull timeInternshipWork at officeImmediate startMonday to friday
- ...care. Everything we do is centered around sight. Because quality... ...see the joy in life. Because learning from the best, makes us all better... ...FUNCTION The Assistant Manager acts as a leader in absence... ...situation that may require any development or disciplinary action of...Minimum wageLong term contractFull timeLocal areaFlexible hoursNight shift
- ...,000 people in Manitoba with developmental disabilities, autism and acquired... ...2,000 staff follow a person-centered approach and adapt to the... ...and Scope of Service The Manager, Facilities oversees building... ...self-growth and professional learning Supports the concept of interdisciplinary...RemplacementLong term contractFull timeContract workFor contractorsSeasonal workAfternoon shift
$20.8 per hour
...Are you ready to suit up as a Mobile Field Manager Requisition: 250857 What matters most... ...for Mobile drivers ATM Maintenance Calls Safe tracks installations and removals... ...eligible to work in Canada. Adaptable to learn new tasks quickly on the job Professional...Hourly payPermanent employmentCasual workMonday to fridayShift work- The Sherwin-Williams Management & Sales Training Program is an accelerated... ...and insight into the development and strategy of that store. Through... ...course of the program, you will learn all operations, clients, and... ...Manager to make outside sales calls to increase market share Minimum...For contractorsTraineeshipRelocation
- ...Responsibility: Sales Account Manager Shift: Monday to Friday 08:... ...management, or business development, preferably in a B2B environment... ...opportunities by prospecting and cold calling potential clients. Develop... ...training programs and learning supports BENEFITS...Full timeContract workWork at officeMonday to fridayShift work
- ...Director of Product Development Location: Winnipeg, Manitoba | On-site About EQ3 EQ3 is a Canadian furniture company headquartered... ...from initial concept through development, launch and lifecycle management. You will combine design judgment with commercial insight to...Full time
$52k per year
...activities outside the community by making sales calls to potential residents, referral sources... ...Executive Director and the Regional Sales Manager to develop and implement a rolling 90 day... ...the Business Analysis team at the support center. Accurately track move-ins, move-outs...Full timeLocal areaRemote work- ...Sales Manager - Manitoba & SK This role can be based out of Regina, Saskatoon or Winnipeg... ...referral bonuses Paid training and development Paid time off (vacation, sick time and... ...coaching and feedback. Conduct joint sales calls with team members to enhance customer...Long term contractTemporary workFor contractors
- ...,000 people in Manitoba with developmental disabilities, autism and acquired... ...2,000 staff follow a person-centered approach and adapt to the... .... Position Summary The Manager, Stabilization Services exemplifies... ...in the rotating on-call process for Health and Transition...Full timeTemporary workWork at officeFlexible hours
- ...GENERAL FUNCTION The Market Manager- Sun drives results, oversees... ...experience, talent management and development, and flawless execution of the... ...Experience and a training and learning culture Leverages customer... ...accommodation, please call the EssilorLuxottica SpeakUp Hotline...Minimum wageFull timeLive InLocal areaWorldwide
$47.41k - $66.37k per year
...collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail... ...find abundant opportunities to learn, thrive, and make an impact. Come... ...looking for an Assistant Store Manager who is passionate about fostering...Full timeWork at office$160k - $240k per year
...Establish and maintain local channel development, build a stable and beneficial... ...teamwork, strong motivation and self-learning ability, capable of managing processes and goals effectively in... ...Development, Key Account Handling, Key Account Management, Key Account RelationsRemote jobLocal areaWork from homeOverseas- ...infrastructure of this generation – we call it Aecon Proud . At... ...it comes to investing in your development. We help you build your career... .... Operate responsibly by managing risk, safety, and... ...Reporting to the Construction Manager, Transmission, the Materials...Full timeContract workInternship
$51.5k per year
...immediately for our respected Management Training Program.... ...yourself in sales, business development, customer service, retail management... ...program. As a MT, you’ll start learning our business from day one while... ..., and operations. And you’ll learn what it means to always put our...Permanent employmentFull timeTraineeshipImmediate start- ...Job Description The DC Operations Manager is responsible for achieving Distribution Center objectives such as: gross margins, FTE,... ...effectiveness and efficiency of the Distribution Centers. They will be responsible for budget development, performance monitoring and reporting....Full timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Learning Development Manager. Be the first to apply!
Related searches
- call center manager Winnipeg, MB
- call center supervisor Winnipeg, MB
- call centre manager Winnipeg, MB
- call center director Winnipeg, MB
- coordonnateur formation Winnipeg, MB
- coordinatrice formation professionnelle Winnipeg, MB
- training manager Winnipeg, MB
- directeur formation Winnipeg, MB
- responsable formation Winnipeg, MB
- chargé de formation Winnipeg, MB