Customer Support Technology Product Owner

MRI India

Own the technology behind client support at MRI Software, connecting Salesforce, ticketing, chat, telephony, and knowledge platforms end to end.This Product Owner leads the Client & Digital Support product area with high ownership and no direct reports. You will design systems, define priorities, and ship working solutions rather than only managing backlogs. The role spans Salesforce Service Cloud, Agentforce, adjacent support tools, reporting, rollout, documentation, and enablement.Key Responsibilities:
Own support product priorities, roadmap, and outcomesConnect systems across case management and self-serviceInstrument deflection, resolution, CSAT, and agent effortCollaborate with Support, Engineering, IT, and EnablementLead UAT, rollout, documentation, and enablementRequirements:
Deep Salesforce Service Cloud solution design experienceKnowledge of Zendesk, ServiceNow, Intercom, or similarUnderstanding of tiering, escalation, queues, and support operationsProven influence across teams without direct managementPreferred Service Cloud Consultant or Agentforce Specialist certificationUse cross-functional product ownership, support operations expertise, and Salesforce systems design to strengthen MRI Software’s client experience.
#J-18808-Ljbffr

Apply

Vacancy posted 1 hour ago

Similar jobs that could be interesting for youBased on the Customer Support Technology Product Owner in Winnipeg, MB vacancy

Customer Support Specialist - Sales Technology
...distributor of air distribution products ( The founding principles of... ...access to consultation and support for your mental, emotional and... .... Reporting to: Sales Technology Leadership Team You will play... ...collaborating with Product Leads and Customer Success teams • Maintain...
Suggested
Work at office
Price Industries Limited
Winnipeg, MB
3 days ago
Product Owner
...decisions that shape the evolution of a strategic product? As a Product Owner, you will contribute to the evolution of solutions that support critical processes for iA Financial Group.... ...’s Product Manager, business partners, and technology teams, you will help define priorities,...
Suggested
Flexible hours
Industrial Alliance Insurance and Financial Services Inc
Winnipeg, MB
3 days ago
Product Owner
$96.9k - $136.8k per year
...Hours: 37.5 Line of Business: Technology Solutions Pay Details: $96,... ...solutions. Working closely with Product, Technology, Architecture,... ...payment modernization initiatives. Support delivery of capabilities... ...skills. Understanding of messaging and integration technologies (MQ, Kaf...
Suggested
Shift work
The Toronto-Dominion Bank (Canada)
Winnipeg, MB
3 days ago
Janitor/Production Support - Custom Castings
$19.4 per hour
...Custom Castings is a member of the Nordstern Group of Companies, which also includes Protek Surface Technologies, Forte Tooling Technologies, and Sure Cast Aluminum Foundry. We are an... ...reliable and hardworking Janitor/Production Support team member to help maintain a clean...
Suggested
Permanent employment
Full time
Shift work
Nordstern Group of Companies
Winnipeg, MB
21 days ago
Product Owner (Customer Experience)
$5000 per month
...position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Owner (Customer Experience) based in Canada. We are looking for a hands-on Product Owner to take ownership of the end-to-end customer journey...
Suggested
Long term contract
Full time
Remote work
Home office
Jobgether
Winnipeg, MB
1 hour ago
Product Owner, Client & Digital Support
...division within our Revenue Applications organization . We're looking for a Product Owner, Client & Digital Support who combines strong business acumen with a deep understanding of customer support operations and Salesforce. This person will partner directly with our...
MRI Software
Winnipeg, MB
1 hour ago
Hr Technology Product Owner At Brp
Drive HR technology strategy and product vision as an HR Product Owner at BRP Global Services. This role blends HR operations with IT to optimize digital solutions. As an HR Product Owner at BRP, you’ll define and lead the strategic direction for the HR Technology Ecosystem...
BRP
Winnipeg, MB
1 hour ago
Senior Product Owner, People Technology And Experience
$107.78k - $145.82k per year
...business management software to over 103,000 customers nationwide. Here’s what you can... ...and savings plans, and well-being support through benefits and wellness programs... ...How you’ll make an impactBring your technology product-delivery experience, stakeholder influence...
Permanent employment
Internship
Work at office
Flexible hours
FCC / FAC
Winnipeg, MB
1 hour ago
Ai Support Systems Product Owner
Turn AI-assisted support concepts into working products at MRI Software, using Claude Code, Agentforce, and Salesforce Service Cloud directly.As Product Owner for Client and Digital Support, you will build rather than only specify solutions. You will shape AI-assisted deflection...
MRI Software
Winnipeg, MB
1 hour ago
Product Owner, Client & Digital Support
...About the role Support is where clients decide whether they trust us. The systems behind it — Salesforce Service Cloud, Agentforce... ...that experience feels effortless or exhausting. We're hiring a Product Owner for Client & Digital Support who owns that stack end to end. This...
16 hours
Live In
Flexible hours
MRI India
Winnipeg, MB
1 hour ago
Product Owner
...dedicated to delivering an exceptional customer experience. Trail Appliances is the leading... ...We are seeking a strategic and hands‑on Product Owner – Business Systems to own the roadmap... ...opportunities, and partner across business and technology teams to deliver measurable outcomes....
Long term contract
Immediate start
Work from home
Trail Appliances Ltd.
Winnipeg, MB
1 hour ago
Product Owner
...days) to receive an alert: Product OwnerWe are committed to connecting... ...making positive impacts on customers and the communities where we... ...Manager, Data Science Product Owner is responsible for the Portfolio... ..., and available capacity. Support portfolio planning activities...
Permanent employment
Full time
Contract work
Part time
Flexible hours
Rogers Communications Inc
Winnipeg, MB
1 hour ago
Product Owner
...or Edmonton AB. Job SummaryThe Senior Product Owner is an individual contributor who... ...delivery team. Working across business and technology functions, the role translates approved... ...grounded in approved business outcomes, customer and employee needs, operational priorities...
Permanent employment
Work at office
2 days per week
3 days per week
1 day per week
Radiant Systems Solutions, Inc
Winnipeg, MB
1 hour ago
Product Owner
The Role: Product Owner Reporting to the Digital Product Manager, the Product Owner will lead... ....Define requirements for personalized customer and member experiences, recommendations,... ...requirements before development begins.Support the definition of requirements for AI-powered...
Work at office
Rexall
Winnipeg, MB
1 hour ago
Product Owner
$115k - $125k per year
Job Description We are seeking an experienced Product Owner to support our Canadian conveyancing portfolio, with a specific focus on our flagship... .... Key Responsibilities Translate product strategy, customer needs, compliance considerations, and operational dependencies...
Dye & Durham Corporation
Winnipeg, MB
1 hour ago
Product Owner
$70.5k - $117.5k per year
...Manulife is on a journey to become a customer obsessed, digital leader;... ...) has designed the broadest product shelf and offer the most innovative... ....The IIC & GWS Product Owners are part of the Digital Delivery... ...the bridge between business and technology to design experiences our...
Local area
Flexible hours
Manulife
Winnipeg, MB
1 hour ago
Product Owner
$70 - $73 per hour
Lighthouse Technology Services is partnering with our client to fill their Product Owner position! This is a 12+ month contract with good potential to extend and will be onsite... ...product backlog based on business value and customer impactTranslate business requirements into...
Contract work
Lighthouse Technology Services
Winnipeg, MB
1 hour ago
Product Owner
$115k - $130k per year
...builds cities? EllisDon’s construction technology team is made up of Full-Stack Developers, Data Analysts, UX Designers, Product Owners, IT Operations and we’re growing fast! Our... ...iterate on new features and workflows. Support discovery activities including workshops,...
EllisDon Corporation
Winnipeg, MB
1 hour ago
Product Owner
...professionals to improve their productivity, enhance their client... ...PositionJob OverviewAs a Product Owner, you will play a strategic role... ...allow you to actively shape our technology roadmap. Your Daily... ...Client Request and Integration Support: Manage change requests from...
Long term contract
Temporary work
Work at office
Day shift
2 days per week
Croesus
Winnipeg, MB
1 hour ago
Product Owner
Your JobAs a Director, Product Owner within the New Products & Activities team at National Bank... ...with business, operations, compliance, technology, and risk stakeholders, you will lead complex... ...across multiple business lines and support functions. This highly visible initiative...
Flexible hours
National Bank of Canada
Winnipeg, MB
1 hour ago
Product Owner
...et contribuer à un monde meilleur. As a Product Owner at Mirego, your mission is to maximize... ...management, data analysis, mobile and web technologies, UX and UI design, user experience,... ...articulate and carry a product vision, supported by curiosity, initiative, and active listening...
Daily paid
Long term contract
mirego
Winnipeg, MB
1 hour ago
Product Owner
$110k - $160k per year
...with a powerful suite of unique products that have already achieved a... ...-market fit is excellent, and customers are lining up to buy. Although... ...development. We love what we do, and we support the team around us.Overview... ...of experience as a Product Owner and/or Product Manager in...
Work at office
Monday to friday
Shift work
3 days per week
Air-tek
Winnipeg, MB
1 hour ago
Product Owner
...to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more... ...office dog, lounge areas, and more! The OpportunityThe Product Owner, Tax & CAMA supports outcomes across online checkout, gateway integrations,...
Permanent employment
Work at office
Monday to friday
CATALIS
Winnipeg, MB
1 hour ago
Product Owner
Insight Global is seeking a Digital Product Owner for a Big 5 banking client. This role focuses... ..., ensuring successful partner and technology integration with the platforms. You will... ...solutions to keep development on track. Team Support: Provide leadership and support to the...
Insight Global (United States)
Winnipeg, MB
1 hour ago
Digital Product Owner
$70.5k - $117.5k per year
We are seeking an experienced Digital Product Owner to lead the implementation of our digital... ...ensuring they meet business goals and exceed customer expectations. In this role, you will... ...for objective, data‑driven outcomes. Support change management and go‑to‑market activities...
Internship
Local area
Flexible hours
Manulife
Winnipeg, MB
1 hour ago
Product Owner I - Askhr
$96.9k - $136.8k per year
...every colleague. We’re looking for a Product Owner I to lead the product direction for AskHR... ...’ll help shape how colleagues access HR support by bringing together business insight,... ...You’ll work with business partners and technology teams to build strategic roadmaps, prioritize...
Work from home
TD
Winnipeg, MB
1 hour ago
Product Owner Manager
$140.35k - $190.85k per year
Product Owner Manager Description - Job Summary The Product Owner Manager will lead the transformation... ...quality, prioritization, decision support, stakeholder communication, and team... ...with relevant security, privacy, legal, technology, and governance stakeholders when...
Full time
Internship
Local area
Relocation
Shift work
HP
Winnipeg, MB
1 hour ago
Hr Product Owner
...will define, lead, and execute the product vision and strategy for the HR Technology Ecosystem within BRP Global... ...solutions and refine user journeys.Support Operational Continuity: Serve as a... ...a spirit of ingenuity and intense customer focus. Today, we operate manufacturing...
Summer work
Flexible hours
BRP
Winnipeg, MB
1 hour ago
Digital Product Owner
$85.5k - $185k per year
...Dundas Street WestJob Family Group:Customer SolutionsDevelops and delivers the full product development lifecycle from... ...bridging business requirements with technology capabilities. Drives end-to-end... ...Policies, Standards, Procedures and Supporting documents), laws and regulations...
Contract work
Part time
Shift work
BMO Financial Group
Winnipeg, MB
1 hour ago
Ai Product Owner
...Managed IT | Cybersecurity | Cloud | BPO AI Product Owner Pumpkin AI Platform Supra Canada Technologies Ltd. Mississauga, OntarioAbout Pumpkin AI Pumpkin... ...codeThe governance layer roadmap across cost, security, custom agent development in the UI, privacy and audit...
Supra ITS
Winnipeg, MB
1 hour ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Technology Product Owner. Be the first to apply!