Accessibility Content Design Specialist

Advance accessible digital experiences at Capital One Canada through UX content, WCAG 2.1 AA expertise, and human-centred recommendations in Toronto.As a Senior Associate Content Designer on the Experience Design team, you will write for public and secure mobile and web experiences. You will uphold voice, tone, and content standards while considering screen readers and assistive technologies. Your collaboration with product, design, research, legal, marketing, and engineering partners will shape customer-facing services.Key Responsibilities:
Write content for screen readers and assistive technologiesMeet WCAG 2.1 AA accessibility standards in digital experiencesUphold Capital One voice, tone, and content guidelinesCollaborate across Experience Design and business partner teamsRecommend improvements from customer insights and research findingsRequirements:
Four to five years of content design or UX writing experienceExperience creating mobile and responsive web product contentPortfolio with one or two end-to-end case studiesStrong organization and self-direction across competing prioritiesCollaborative approach with willingness to learn through experimentationCombine accessible UX writing, content standards, and collaborative design practice to improve Capital One customer experiences.
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