Senior Implementation Engineer

The Implementation Engineer will execute technical planning, architecture, and implementation of on-premise communications solutions that result in a successful deployment within the customer environment. In this role you will plan, architect, install, configure, test, and validate Stryker's Vocera solution; this includes supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the system software, and performing end-to-end system testing.

 

What you will do:

• Integrate Stryker’s Vocera solution with external systems: phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware 
• Transfer knowledge to our customer’s technical staff to enable them to successfully maintain Vocera solutions; train the customer system administrator and help desk staff 
• Create test plans, troubleshoot customer environments, and optimize the performance of the Vocera system 
• Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements 
• Coordinate activities effectively with internal cross functional teams 
• Effectively communicate project status to stakeholders in a timely, consistent, and clear manner 
• Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.  
• Protect the security of medical or sensitive records to preserve their confidentiality  

 

What you need:

Required

• Bachelors in Computer Science or related technical field
• Minimum 2 years of relevant experience in a customer-facing technical services or support

 

Preferred:

• Demonstrated ability with HL7 integrations or healthcare IT interoperability
• Prior VMWare vCenter experience in large production environments; working knowledge of the supporting infrastructure (blade server systems, storage arrays, networking equipment) associated with creating and supporting modern virtualized data centers 
• Experience with monitoring tools such as Nagios Zabbix, and Configuration management tools like Ansible or similar is a plus 
• Experience with TCP/IP networking & security fundamentals as well as network load balancers (Citrix ADC; NetScaler or F5 Big IP) 
• Demonstrated understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems 
• Prior experience integrating nurse call and/or patient monitoring systems 
• Ability to deploy technology in the healthcare market is highly desired

Canada Pay Ranges:

• Canada : $72,400 - $96,600 CAD Annual
• Canada, Burnaby : $78,600 - $104,800 CAD Annual

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.