Senior - Tenzai Operations Support (New Glasgow)

Company

Our client is a globally recognized leader in technology consulting and digital transformation, supporting enterprise organizations across financial services, healthcare, manufacturing, and other highly regulated industries. They are known for delivering creative solutions, large‑scale technology operations, and mission‑critical support services for some of the world's leading organizations.

Job Title

Senior - Tenzai Operations Support

Location

Toronto, ON, Canada (Hybrid preferred; downtown Toronto office. Remote candidates within Canada will also be considered)

Role Type

Contract (6 months with potential extension)

Must Have Skills

• Tenzai platform administration and operational support
• Production support and operational troubleshooting
• Platform monitoring, maintenance, and performance management
• Configuration management and platform administration
• IT Operations, Security Operations, or Security Engineering experience
• Strong troubleshooting and problem‑solving capabilities

Responsibilities and Job Details

• Provide day‑to‑day operational support for the Tenzai platform, ensuring stability and reliability.
• Monitor platform health, performance, and operational metrics to proactively identify issues.
• Troubleshoot and resolve platform‑related incidents and production issues in a timely manner.
• Perform routine platform maintenance, updates, and operational improvements.
• Manage platform configurations, settings, and environment administration activities.
• Maintain and enhance operational documentation, support procedures, and runbooks.
• Partner with engineering, cybersecurity, and operations teams to support platform initiatives.
• Support Threat & Vulnerability Management (TVM) operations through effective platform administration.
• Investigate root causes of recurring issues and implement preventative solutions.
• Ensure operational processes align with security and compliance requirements.
• Respond quickly to operational incidents and provide effective issue resolution.
• Contribute to continuous improvement efforts focused on platform reliability and operational excellence.