Solution Engineer - Loyalty Commerce

Employment Type: Permanent
Job Description: Solution Engineer Airline and hospitality loyalty programs are complex, and bringing them to life requires someone who can architect the solution before the contract is even signed. We are looking for a technical consultant to step into high-stakes pre-onboarding engagements, own integration design end to end, and turn ambitious loyalty goals into scalable systems.What You'll Be Doing
You will serve as the technical lead during pre-onboarding for our loyalty commerce unit, partnering closely with Business Development and Delivery teams. You will drive discovery workshops with loyalty program directors, revenue management leaders, and tech executives to translate ambitious goals into solid integration frameworks across environments like Amadeus, Sabre, and Navitaire. Connected AI workflows handle the initial pass on complex loyalty schemas and integration risk analysis, so your focus stays on high-stakes partner alignment and critical architectural decisions. Your day to day centers on validating API connectivity, member data models, and platform constraints to ensure a seamless technical transition from pre-sales to post-signature execution.The Stack
AmadeusSabreNavitaireWhat You Bring
You bring deep expertise in loyalty platform architectures, including member data models, accrual and redemption engines, tier management, and integration experience with systems like Amadeus, Sabre, or Navitaire. You possess exceptional technical communication skills, effortlessly translating complex architectural constraints into compelling narratives for both technical teams and executive leadership. You balance a commercial mindset with consultative design rigor, favoring scalable long-term integration frameworks over temporary customized patches. When it comes to AI, you don't just use it, you've replaced recurring manual scoping and documentation work with workflows you built and refined, and you know how to validate technical outputs before presenting them to leadership. You maintain sharp organizational discipline across multiple active deals, documenting API dependencies, data flows, and platform specs with total clarity.Why Plusgrade Travel is about the moments that make a journey feel personal.
At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide. The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work. We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working. We trust our teams to do their best work. That means autonomy, flexibility, and room to grow. Come help us shape the future of travel.What You'll Love About Us
RRSP MatchingComprehensive Health PlansFlexible Paid Time OffTravel Experience PerkAnnual Wellness PerkCommuter PerkTenure-Based Work From Anywhere ProgramParental Leave Top UpAdventure PassLearning AllowanceOur Process
We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback. Our process: Recruiter call → Hiring Manager interview → Final interview. Plusgrade is an equal‑opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation or any other category protected by law. Accommodation is available upon request. We may use AI‑assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy. Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 575 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and offices around the world.
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