Customer Protection Operations Manager
MX Career Site
Lead customer protection operations across the Greater Toronto Area, using crisis management and frontline leadership in rotating shifts. Guide services supporting GO Transit and UP Express passengers.Metrolinx seeks a Manager, Customer Protection to oversee Customer Protection Services operations and customer service delivery. Acting as Duty Manager, you will provide operational advice across a 24/7/365 network. The work covers revenue protection, bylaw enforcement, safety patrols, fare inspections, and emergency response.Key Responsibilities:
Oversee rotating Customer Protection Operations teams across transit linesExecute customer and revenue protection strategies for GO Transit and UP ExpressProvide onsite leadership to Officers and Station Safety AmbassadorsManage service disruptions, emergencies, and incident responsesDirect fare inspection, enforcement, and customer service programsRequirements:
Degree or equivalent education, training, and experienceProgressive operational planning, crisis management, and supervisory experienceLeadership experience motivating teams and setting clear expectationsExperience with unionized employees and collective agreement applicationValid Ontario Class G licence and required security clearancesApply customer protection leadership, crisis management, and operational planning expertise across Metrolinx’s regional transit system.
#J-18808-Ljbffr
Oversee rotating Customer Protection Operations teams across transit linesExecute customer and revenue protection strategies for GO Transit and UP ExpressProvide onsite leadership to Officers and Station Safety AmbassadorsManage service disruptions, emergencies, and incident responsesDirect fare inspection, enforcement, and customer service programsRequirements:
Degree or equivalent education, training, and experienceProgressive operational planning, crisis management, and supervisory experienceLeadership experience motivating teams and setting clear expectationsExperience with unionized employees and collective agreement applicationValid Ontario Class G licence and required security clearancesApply customer protection leadership, crisis management, and operational planning expertise across Metrolinx’s regional transit system.
#J-18808-Ljbffr
Vacancy posted 2 hours ago
Similar jobs that could be interesting for youBased on the Customer Protection Operations Manager in Winnipeg, MB vacancy
- ...available at . POSITION SUMMARY We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer... ...includes staying current with program plan). ~ Provide daily operational guidance to cross-functional departments relative to the...SuggestedLong term contractFull timeContract workSummer holiday
$84k - $94k per year
...At Cosentino () we are looking for an Operations Manager located in Winnipeg, MB , who will have... ...order entry when needed, as well as customer delivery schedules. Responsible for... ...or parental status, or any other status protected by the laws or regulations in the locations...SuggestedLong term contractFull timeTemporary work- ...at . POSITION SUMMARY: The Operational Readiness Manager owns the operational readiness process... ...recovery status for NPI launches and customer production orders. Provide... ...Customer Program Management, Engineering, Operations, Quality, and Supply Management teams...SuggestedFull timeContract work
- ...| Halifax, NS) Reports to: Head of Customer Support & Success About Us Trolley... ...distributed team. What You'll Do Own and manage a portfolio of high-value and complex... ...Gain a deep understanding of our customers’ operational workflows and use cases to provide more...Suggested
- ...control for critical spaces such as operating rooms, isolation rooms, and laboratories... ...be a part of that. Applications & Customer Solutions Manager – Antec Controls We are seeking a... ...sales, product development, and operations • Use data and feedback from the field...Suggested
- ...commitment to justice, and the drive to protect people and property? Join one of Canada’s... ...safeguarding our business, our employees, and our customers. This isn’t just another job. It’s a... ...prevention strategies. Support Operations – Ensure compliance with company standards...Hourly payPermanent employmentTemporary workInternshipWork at officeFlexible hours
$102k - $152k per year
...Permanent Full Time - The Clarity Operations Manager leads the team responsible for supporting and enhancing Canada Life's project and portfolio... ...and resource management practices, business partner and customer experience, business efficiencies, and business...Permanent employmentFull timePart timeInternshipWork at officeFlexible hours$50 per hour
Operations Manager to Administrative Services TCM Wellness Centre Inc. Location 661 Pembina Hwy Winnipeg, MB Salary 50.00 hourly / 30 hours per week Full time Starts as soon as possible Benefits: Other benefits Languages English Education Bachelor's degree Experience...Hourly payFull timeImmediate startRemote work- Lead customer protection operations at Metrolinx across the Greater Toronto Area, using crisis management and frontline leadership on rotating shifts.As Manager, Customer Protection, you oversee 24/7/365 services for GO Transit and UP Express. You manage Customer Protection...Rotating shift
Metrolinx
Winnipeg, MB2 hours ago $2000 - $4000 per month
...Description: 1.Review the daily iteration of the international operation standard system, evaluate its adaptability to regional markets,... ...Business Administration, International Business, Hotel Management, Retail Management and Language-related disciplines are preferred...Full timeInternshipLocal areaRelocationOverseas- ...Protect and serve in a career with resource protection where you’ll make a difference... ...the safety of our team members, customers, and business operations. Join our valued resource protection... ...customers. Approaching situations with a customer-first mindset. Maintaining a...
- ...Superstore 2132 McPhillips St, Winnipeg, MB is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a... ...other duties as assigned to support overall store operations and customer satisfaction. Previous experience...Hourly payPermanent employmentTemporary workInternship
$150k - $200k per year
...Staffmax is seeking an experienced Managing Director to oversee the operations and performance of a portfolio of... ...performance, make difficult decisions, manage people at all levels of an... ...relationships with banks, major vendors, customers, and other key stakeholders. Represent...Permanent employment1 day per week- ...colleagues proudly serve thousands of customers every day across Canada. If the hat fits... .... Job Description The DC Operations Manager is responsible for achieving Distribution... ...gross margins, FTE, expense control and customer service levels. They will coordinate...Full timeWork at office
- ...Custom Castings is a member of the Nordstern Group of Companies, which also includes Protek Surface Technologies, Forte Tooling Technologies... ...currently seeking a reliable and hardworking Quality Assurance Manager to join our team in a fast-paced manufacturing environment....Permanent employmentFull timeFlexible hoursShift work
- ...successful, growing organization in Abbotsford to recruit a Senior Manager, Finance Transformation. Reporting to the CFO, this is a... ...insurance. Partner closely with the CFO, Controller, IT and operational leaders. What We're Looking For 5–7+ years of progressive...
- ...Custom Castings is a member of the Nordstern Group of Companies, which also includes Protek Surface Technologies, Forte Tooling Technologies... .... We are currently seeking a reliable and hardworking CNC Operator to join our team in a fast-paced manufacturing environment....Permanent employmentFull timeShift workWeekend workDay shiftWeekday work
- ...plan, organize, direct and control all operations within the service area of the station... ...way that provides maximum service to customers while maintaining a cost effective station... ...including, two (2) year in direct management of employees, their performance and operational...Full timeShift work
- Lead customer protection operations at Metrolinx across the Greater Golden Horseshoe, overseeing safety, security, and emergency response.As Director... ..., customer service, special events, and critical incident management. You will guide Special Constable programs while advancing...
Metrolinx
Winnipeg, MB2 hours ago - ...Apply expert restaurant operations knowledge as a Five Guys Franchise Business Manager supporting franchisees across an assigned area. Travel is required for this field-based role. This Franchise Business Manager coaches franchise owners, Operations Leaders, managers, and...
- ...communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO... ..., thinking forward and playing as a team. The Customer Protection Services division is seeking a Manager, Customer Protection that will manage and provide...Shift workRotating shift
MX Career Site
Winnipeg, MB2 hours ago $45.9k - $72.6k per year
...keeping and reporting for GRS customers while delivering a high... ...point of contact for inquiries, managing phone and email communications... ...efficient resolution of requests and operational needs. What you will bring... ...employee can gain access to Protected B information, assets or work...Permanent employmentFull timePart timeInternshipWork at officeFlexible hours$35.5k - $50.5k per year
...Delivers exceptional service to BMO customers and prospects. Identifies... ...customer situations to managers as required. Contributes to... ...customer experience. Supports operational activities (e.g. inventory... ...requirements for the jurisdiction. Protects the Bank's assets in...Contract workPart timeDay shift$72.8k per year
...difference, there’s only one choice. Customer Solutions Lead Join our... ...provider for customer operations. Empower team members to run... ...’s innovations in seed, crop protection, and FieldView. Provide best... ...using digital tools to manage, interpret, and leverage data...Long term contractPermanent employmentFull timeTemporary workSummer workLocal areaWork from homeFlexible hours$20 per hour
...Responsibility: Job Summary The Duty Manager position at The Joint... ...for overseeing daily operations and ongoing internal requests... ...general operations Ensure that customers are satisfied and employee interactions... ...to positivity and superior customer service Qualifications...Hourly payPermanent employmentFull timeFlexible hoursShift workNight shiftDay shiftAfternoon shift- ...Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at POSITION SUMMARY We are seeking a Customer Programs Manager who will act as the liaison for the company and the custom...Full time
New Flyer
Winnipeg, MB9 days ago - ...leading public health company that delivers protective and life-saving solutions to... ...Job Summary The Specialist I, QA Operations supports the Winnipeg site by providing... ...Deviation, CAPA, and change control management: Own and manage deviations, CAPAs, and...Contract workFlexible hours
- ...long-lasting relationships with our customers by performing a broad range of customer service transactions and providing... ...bill payments as per standardized operating procedures, industry regulations... ...organizational, planning and time management skills to work in a fast-paced environment...Full timeWork from home
- ...available at POSITION SUMMARY The Customer Service Representative (CSR) will perform... ...Specialist. Metro CSRs to monitor and manage customer contract items and escalations in... ...understand their business objectives, funding and operating budgets, buying trends and item usage to...RemplacementPermanent employmentFull timeContract workSummer holidayWork at officeImmediate start
- ...for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada. If the hat fits, we’d be prou...Full time
UAP Inc.
Winnipeg, MB14 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Protection Operations Manager. Be the first to apply!
Related searches
- customer service manager - retail Winnipeg, MB
- customer service manager Winnipeg, MB
- remote customer service manager Winnipeg, MB
- senior customer service manager Winnipeg, MB
- customer Winnipeg, MB
- customer technical support Winnipeg, MB
- customer service inside sales Winnipeg, MB
- représentant au service à la clientèle anglais Winnipeg, MB
- customer service Winnipeg, MB
- customer service amazon Winnipeg, MB