Organizational Change Management (Ocm) Lead

We're Hiring: Organizational Change Management (OCM) LeadWe are seeking an experienced
Organizational Change Management (OCM) Lead
to support a large-scale retail transformation program that will modernize operations, standardize business processes, and establish a scalable platform for future growth.
This role will lead the Organizational Change Management and Readiness function, helping prepare leaders, stakeholders, operational teams, and end users for a significant business transformation.
Opportunity Highlights
Contract Opportunity
Initial 1-Year Term
Strong Extension Potential
Expected Engagement Duration: 2+ Years
Large-Scale Technology-Enabled Transformation Program
Full-Time Engagement
Key Responsibilities
Lead the development and execution of the Organizational Change and Readiness Strategy.
Establish and maintain an integrated change roadmap aligned with program milestones and governance requirements.
Develop and manage stakeholder engagement and sponsorship strategies.
Facilitate executive, leadership, and stakeholder workshops, readiness reviews, and engagement sessions.
Lead change impact assessments and maintain change impact frameworks and registers.
Assess impacts to people, processes, roles, operations, controls, and support models.
Develop and manage organizational readiness frameworks, scorecards, reporting, and deployment readiness activities.
Identify organizational risks, readiness gaps, and mitigation strategies.
Support adoption, reinforcement, and continuous improvement initiatives.
Partner closely with Training and Communications teams to ensure successful change adoption and sustainment.
Support Beta, Pilot, implementation planning, and transition-to-operations activities.
Required Qualifications
10+ years of Organizational Change Management and/or Transformation experience.
Demonstrated experience leading large-scale, technology-enabled business transformation initiatives.
Experience establishing change frameworks, governance models, and readiness approaches from the ground up.
Strong stakeholder analysis, engagement, sponsorship, and change impact assessment experience.
Experience leading organizational readiness, adoption, and reinforcement activities.
Ability to work effectively across business, operations, technology, vendors, and distributed stakeholder groups.
Strong facilitation, written communication, relationship management, and executive presentation skills.
Proven ability to influence without direct authority and translate complex decisions into practical organizational action.
Preferred Qualifications
Retail transformation or retail technology implementation experience.
Point-of-Sale (POS), store systems, or other operationally critical platform experience.
Experience working within multi-site, distributed, franchise, co-operative, or federated operating environments.
Experience supporting Beta, Pilot, phased deployment, and transition-to-operations activities.
Prosci, CCMP, or equivalent Change Management certification.
Ideal CandidateYou are a senior transformation practitioner who understands that successful change is driven by stakeholder engagement, impact management, sponsorship, organizational readiness, adoption, and sustainment. You are equally comfortable developing strategy, facilitating workshops, managing readiness risks, and supporting front-line teams through complex change.
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