Erp Application Support Manager

Lead ERP application support at Acumatica, combining people leadership with advanced troubleshooting for customers and partners.The Manager, Application Support leads Support Engineers while reporting to the Director of Application Support. This full-time position dedicates approximately 30% of time to complex technical support. It emphasizes coaching, prioritization, conflict resolution, and customer satisfaction. Acumatica delivers cloud ERP solutions for growing businesses worldwide.Key Responsibilities:
Lead, coach, and develop Application Support EngineersOversee case assignment, workload balancing, and escalationsProvide advanced support for complex customer casesCoordinate issue resolution with cross-functional teamsImprove processes, metrics, and customer outcomesRequirements:
Bachelor's degree in a related fieldFive-plus years supporting or implementing ERP solutionsThree-plus years managing technical or related teamsStrong analytical, troubleshooting, and problem-solving skillsExcellent communication, coaching, and conflict-resolution capabilitiesApply ERP expertise, team leadership, and customer-focused troubleshooting to support Acumatica’s application support organization.
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