Rooms Division Supervisor

Job Responsibility:

Service First Attitude? We want you!

Prestige Harbourfront Resort in Salmon Arm, BC currently has an opportunity for a permanent full-time Rooms Division Supervisor.

Reporting to the General Manager, the Rooms Division Supervisor will provide shoulder-to-shoulder supervision of the guest services and housekeeping teams to ensure that all guests are treated in an outstanding manner.

Who are we?

We are more than a hotel chain. We are B.C.'s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch, hard work, and kindness is at the forefront of our company values.

Read our story at:

What is in it for you?

• Be a part of a company that wants to make a difference in BC communities (visit our website to read about our love for JoeAnna's House and our Go Green Program)
• Competitive hourly wage based on your experience ($20 - $21 per hour)
• Prestige Benefits Package
• Retirement savings contributions upon enrollment
• Restaurant and hotel discounts

Job Duties:

• Provide supervision of Guest Service Agents and Night Auditors, including allocation of duties and follow-up to completion of tasks
• Provide supervision of Room Attendants, including room inspection
• Assist the General Manager with scheduling
• Provide training of Guest Service Agents, Night Auditors, and Room Attendants
• Assist the General Manager with recruitment
• Assist the General Manager with regular front desk and housekeeping meetings
• Order supplies and materials as necessary
• Maximize revenue and minimize costs as effectively as possible
• Assist the General Manager with Accounts Receivable, including company credit applications, invoicing, and collections
• Maintain an active involvement with WorkSafeBC issues
• Complete other duties as assigned by the General Manager

What does an ideal candidate look like?

• Previous front desk or housekeeping experience
• Previous supervisory experience
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service and a focus on building customer loyalty
• A strong attention to detail
• The ability to manage multiple tasks simultaneously
• The ability to relate to the public in a friendly and professional manner
• Strong time management skills and ability to work well under pressure
• Efficient in all Microsoft Office applications and in Property Management Systems
• Basic First Aid or willing to complete
• Must be legally entitled to work in Canada

Job Types: Full-time, Permanent

Pay: $20.00-$21.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Life insurance
• RRSP match

Flexible language requirement:

• French not required

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person