HR Documentation Consultant

About Us

Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.

In Canada, our growth has been nothing short of exceptional. In just 8 years, Peninsula Canada has become the leading provider of HR & OHS solutions, now supporting over 6,500 Canadian businesses nationwide. We are also proud to be Great Place To Work® Certified, reflecting our commitment to our people, culture, and career development.

The Role of Employment Documentation Consultant

The main priority of the role is to communicate with our clients by telephone and video conference to create, update, maintain and review tailored employment documentation for them. The role is a busy and fast paced position within our HR Consultancy team, and the successful candidate will have a developing understanding of employment legislation, specifically relating to policy wording and requirements, will be focused on attention to detail, and will have great customer focus. This is an existing vacancy. This is an on-site role. The hours for this role are 12pm to 8:30pm EST.

Day-to-Day Duties and Responsibilities

• To conduct telephone and video meetings with clients and create employment documentation based on the needs of the client and the suitability of relevant policies and procedures
• To read through clients’ existing documentation, checking for terms that may breach employment legislation and typographical/grammatical errors and correcting these
• To provide a client focused and personalized approach, building relationships and enhancing the client experience at all times, applying ‘SuperDuperService’ on every interaction
• To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations
• To guide clients through their online BrightHR portal
• To liaise with our HR Field Consultants and deal with queries as appropriate
• To manage your own workload, working from your task list
• To ensure deadlines and any KPIs/SLAs/targets are met
• To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aid retention
• To record work via Salesforce and other systems
• To attend team meetings and training, as and when required.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the department and the overall business objectives of the organization.

Education/Experience

• 1-2 years relevant experience
• Knowledge of Provincial Standards/Legislation across Canada relevant to Human Resources and Employee Relations
• Knowledge of policy and procedure creation
• Post-secondary in Human Resources, Business degree, or related field is preferred.
• Minimum of 2 years’ experience working in an HR capacity
• Human resources designation or obtaining
• Experience with Salesforce is an asset.
• CHRP is mandatory or working towards it.

What you Bring to the Team

• Knowledge of relevant provincial employment legislation
• Professional and approachable
• Excellent written English and word processing skills
• Possess excellent and professional communication skills, especially over telephone and video conference
• Ability to prioritize your workload, work under pressure in conjunction with deadlines
• Excellent attention to detail
• Customer Service experience

What’s In It for You?

• Base salary: $50,000 to $60,000 depending on experience
• 15 days paid vacation + statutory holidays
• Extra day off for your birthday

Additional Benefits

• Clear career development and progression plan
• Health benefits
• Employee Assistance Program (EAP)
• RRSP matching program
• Supportive leadership and a Great Place To Work® Certified culture

Ready to Take the Next Step?

If you’re ambitious, competitive, and ready to build a highly rewarding sales career with a global market leader, we want to hear from you.

Apply now and become part of Peninsula Canada’s exciting growth journey.

Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet your needs.