Business Partner, People & Culture

CNIB is a mission driven organization where your work creates real impact through delivering innovative programs and powerful advocacy that empower people impacted by blindness to live their dreams and tear down barriers to inclusion. At CNIB, we’re committed to building an inclusive and collaborative workplace where your growth is supported and your achievements are celebrated.
Position Title:
Business Partner, People & Culture
Term:
Full Time, Permanent
Location:
Toronto, ON(Hybrid)
The People & Culture Business Partner (HRBP) serves as a trusted advisor to assigned client groups, providing practical guidance on employee and labour relations, performance management, talent management, and workforce needs. The role partners with leaders to strengthen organizational effectiveness, ensure compliance with policies, collective agreements, and employment legislation, and support the implementation of P&C initiatives across CNIB and Deafblind Community Services (DBCS). The HRBP also maintains the ability to provide operational P&C support across functions.
The position includes, but is not limited to, the following general responsibilities:
Act as a key P&C partner to assigned client groups, providing guidance and support to managers and employees on employee and labour relations matters
Independently manage routine to moderately complex employee relations matters, including attendance, performance concerns, corrective action, conflict resolution, and workplace issues, escalating complex matters as appropriate
Interpret and apply organizational policies, collective agreements, and employment legislation, providing guidance on grievances, investigations, accommodations, disciplinary processes, and terminations
Coach leaders on employee relations, performance management, and the consistent application of policies and procedures
Support talent management, succession planning, and employee development processes, including talent reviews and identification of development opportunities
Partner with leaders and Talent Acquisition to address workforce planning, recruitment, onboarding, and retention needs
Collaborate with Learning and Development to identify leadership development needs and support learning initiatives
Partner with leaders to interpret employee engagement results, strengthen workplace culture, and develop action plans to improve team effectiveness and employee experience
Provide guidance and support on organizational changes, employee communications, and change management initiatives
Analyze workforce metrics, including turnover, absenteeism, and engagement, to identify trends, risks, and opportunities for improvement
Collaborate with P&C specialist teams, including Total Rewards, Payroll, Talent Acquisition, Learning and Development, and Health and Safety, to deliver integrated P&C support
Support employee lifecycle processes, including onboarding, employee changes, leaves of absence, accommodations, and offboarding, ensuring accurate documentation, confidentiality, and compliance
Maintain working knowledge of core P&C operations and systems, providing hands on backup support across functions, including recruitment, benefits administration, HRIS transactions, and employee documentation, as required
Contribute to the development and continuous improvement of P&C policies, processes, projects, and initiatives to enhance operational effectiveness and employee experience
Other duties assigned
QualificationsKnowledge and Skill Requirements
Strong knowledge of Canadian employment legislation, HR practices, employee and labour relations, including interpretation of collective agreements
Demonstrated ability to independently manage employee relations matters, assess risks, and provide practical recommendations
Strong interpersonal, communication, and coaching skills, with ability to build relationships, influence stakeholders, and support managers
Effective analytical, problem solving, organizational, and decision making skills, with ability to manage competing priorities
Working knowledge of core P&C operations, with flexibility to provide operational support across functions as required
High level of professionalism, integrity, and discretion when handling sensitive and confidential matters
Proficiency in HRIS and Microsoft Office applications, with proactive, adaptable, and solutions focused approach
Fluency in English and French, written and spoken, is an asset
Experience and Education
Post secondary degree or diploma in Human Resources Management, Business Administration, or a related field, or an equivalent combination of experience
Minimum of three years of progressive P&C experience, including demonstrated responsibility for employee relations and performance management
Experience providing guidance and support to managers on P&C matters
Experience working in a unionized environment and interpreting collective agreements is an asset
Experience supporting P&C initiatives in an organization with multiple sites or a geographically dispersed organization is an asset
Regularly works with confidential, sensitive, and legally protected employee information
Works in a dynamic environment with competing priorities and ongoing client group needs.
Works collaboratively across various business units and P&C functions
Empowering Change Together: Build a Meaningful Career with CNIBAt CNIB, we believe in creating a fulfilling and enriching work environment that supports our employee's personal and professional growth.
Working Together for ChangeOur diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.
CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.
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