Salesforce Cloud Customer Success Advisor
Salesforce
Salesforce seeks a Customer Success Manager with consulting skills and Sales Cloud knowledge to guide strategic platform adoption. Work is office-flexible, with three weekly in-office days expected.This customer-facing position supports high-value organizations purchasing the Signature Success Plan. You will understand customer priorities, address technical and business concerns, and connect platform capabilities with desired outcomes. Industry experience in financial services, health and life sciences, or technology, media, and telecommunications is relevant.Key Responsibilities:
Build executive relationships across customer business and IT leadershipDrive Sales Cloud and Service Cloud feature adoptionReview usage metrics quarterly and recommend improvementsProvide trusted advice using proven customer solutionsEscalate complex automation, integration, and data questionsRequirements:
Three-plus years of customer success, Salesforce, SaaS, or related experienceWorking knowledge of Sales Cloud core features and processesWorking knowledge of Service Cloud features and case managementExcellent communication translating technical concepts into business termsCertification experience is preferred across Salesforce consulting productsBring Salesforce platform knowledge, stakeholder management, and consulting strength to customers pursuing stronger adoption and business results.
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Build executive relationships across customer business and IT leadershipDrive Sales Cloud and Service Cloud feature adoptionReview usage metrics quarterly and recommend improvementsProvide trusted advice using proven customer solutionsEscalate complex automation, integration, and data questionsRequirements:
Three-plus years of customer success, Salesforce, SaaS, or related experienceWorking knowledge of Sales Cloud core features and processesWorking knowledge of Service Cloud features and case managementExcellent communication translating technical concepts into business termsCertification experience is preferred across Salesforce consulting productsBring Salesforce platform knowledge, stakeholder management, and consulting strength to customers pursuing stronger adoption and business results.
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Vacancy posted 2 hours ago
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