Store Manager (Milton)

Key Responsibilities

• Ensure exceptional customer satisfaction by providing outstanding sales service, assessing customer needs, and offering information on product features.
• Welcome customers into the store, address their inquiries, and actively engage with them.
• Drive and consistently achieve the department's sales goals on a monthly, quarterly, and yearly basis.
• Maintain the store in an in‑stock and presentable condition, ensuring SalonCentric merchandising standards are upheld.
• Foster business growth by establishing robust relationships with schools, salon suites, booth/chair renters, and other partners.
• Stay well‑informed about the products in our inventory, discussing available options, and mentoring the store team to keep their product knowledge current.
• Process point‑of‑sale (POS) purchases and provide POS training to the store team.
• Cross‑sell products to enhance customer satisfaction and increase sales.
• Handle merchandise returns and perform stock adjustments and breakdowns as required.
• Develop and nurture reliable business relationships with vendors to strengthen our product offerings.
• Lead the store team, emphasizing the importance of delivering exceptional customer service and complying with inventory control procedures.
• Manage the inventory ordering process to maintain optimal stock levels.
• Host in‑store events and training sessions in collaboration with vendors to educate both customers and the store team, while enhancing brand awareness and driving sales.

Qualifications And Skills

• Exceptional proficiency in the English language, both written and verbal.
• A minimum of two years of experience in customer service and retail sales, complemented by at least one year of prior experience in sales, operations, financial management, and performance oversight.
• Demonstrated prowess in organizational and time‑management skills, underlining the ability to efficiently prioritize tasks and responsibilities.
• Exceptional multitasking skills, enabling the successful operation in a dynamic and high‑paced work environment.
• Demonstrated leadership qualities, with the ability to inspire and guide a cohesive team.
• A self‑driven and proactive approach, coupled with an eagerness to engage in continuous learning and educate both the store team and customers to enhance overall success.
• Swift adaptability and the capability to uphold an extensive product knowledge base.
• A strong customer‑centric focus, showcasing an unwavering commitment to delivering exceptional service.
• Possession of a cosmetology license is advantageous but not mandatory.
• A genuine passion for the hair and beauty industry, reflecting a deep interest and enthusiasm for the field.

Working Conditions/Physical Requirements: The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes; and may occasionally involve exposure to irritant chemicals.

Location: Training for this position will be in our Mississauga location.

Working Hours: Standard schedule is Monday – Friday, but some evenings and weekends may be required.

Travel: This position requires occasional travel for conferences and team meetings.

We are an equal opportunity employer. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, religion, gender, age, national origin, sexual orientation, disability, or any other legally protected status.

We are committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations at any stage of the recruitment process, please let us know and we will work with you to meet your needs.