Senior Telecoms Operations Manager

About the Role Our client, a significant player in the South African telecommunications landscape, is seeking an experienced Senior Telecoms Operations Manager to oversee and optimize its operational infrastructure in **Kimberley, Northern Cape**. This leadership role is crucial for ensuring the efficient and reliable delivery of telecommunications services across the region. The ideal candidate will possess a strong track record in managing large-scale operations, leading technical teams, and driving continuous improvement initiatives. This position offers a hybrid work model, balancing essential on-site management and strategic planning with the flexibility of remote work. You will be responsible for the day-to-day operations, performance monitoring, incident management, and strategic development of our client's network and service delivery in **Kimberley** and the wider **Northern Cape**. This is a vital leadership opportunity to influence the operational excellence of a key telecommunications provider.Key Responsibilities
Lead and manage a team of network operations, field service, and support staff.Oversee the daily operations of the telecommunications network, ensuring high availability and performance.Develop and implement operational strategies, policies, and procedures to improve efficiency and service quality.Manage incident response, problem resolution, and change management processes.Monitor network performance, capacity, and security, taking proactive measures to prevent disruptions.Develop and manage operational budgets, ensuring cost-effectiveness.Drive continuous improvement initiatives using KPIs and performance metrics.Foster a culture of safety, accountability, and high performance within the operations team.Liaise with other departments, vendors, and stakeholders to ensure seamless service delivery.Requirements
Bachelor's degree in Engineering, Business Administration, or a related field.10+ years of experience in telecommunications operations management, with at least 5 years in a leadership role.Proven experience in managing complex network infrastructure and service delivery.Strong understanding of telecom technologies (e.G., fiber optics, mobile networks, IP networking).Demonstrated leadership and team management skills.Excellent strategic thinking, problem-solving, and decision-making abilities.Proficiency in operational metrics, performance analysis, and reporting.Strong financial acumen and budget management skills.Exceptional communication and stakeholder management abilities.Experience within the **telecoms** sector in South Africa is highly advantageous.Benefits
Highly competitive salary and executive-level bonus structure.Comprehensive executive health benefits and retirement fund.Hybrid work arrangement providing flexibility and on-site engagement.Significant opportunities for career advancement and leadership development.Generous annual leave and executive perks.Lead operations for a key provider in **Kimberley, Northern Cape**.Company vehicle or generous travel allowance.Relocation package available for qualified candidates.Access to state-of-the‑art operational tools and technologies.
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