Infrastructure Analyst

Position

Infrastructure Analyst

Location

AutoCanada Head Office – Edmonton

Classification

Full-Time, Immediate Hire

About the Role

As an Infrastructure Analyst within the Technical Support Services team, you will play a crucial role in ensuring the reliability, availability, capacity, and performance of AutoCanada’s IT infrastructure. You will work collaboratively with server, cloud, and system administrators to maintain and optimize our complex IT environment, delivering maximum value to the organization. This role requires strong technical skills, problem‑solving abilities, and a proactive approach to continuous improvement.

Responsibilities

• Follow change management processes, perform regular maintenance, and assist in problem management.
• Maintain accurate information of all IT infrastructure components and assets.
• Recommend and implement technology and infrastructure solutions.
• Provide input on infrastructure availability, capacity, performance, disaster recovery, and root cause analysis.
• Maintain positive relationships with vendors and technology providers.
• Ensure continuous operations of backup and recovery systems.
• Provide business‑relevant reporting and context of the IT environment.
• Interface with IT Project Delivery and Acquisition Teams to onboard new technologies and locations.

Qualifications

• Degree or Diploma in an IT discipline or equivalent.
• Minimum 5+ years of experience in IT infrastructure with a demonstrated record of increased responsibility.
• Experience managing Active Directory (AD), Microsoft Azure, O365, and DNS services.
• Experience with multiple email platforms (, M365, GMAIL) and mail management.
• Experience with server virtualization, infrastructure monitoring, server patch maintenance, Azure cloud services, SaaS applications, and general networking concepts.
• Proficiency in command‑line shell and scripting languages (, PowerShell).
• Strong problem‑solving, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks effectively.
• Knowledge of Disaster Recovery, Business Continuity Planning, and IT Security Controls.
• Familiarity with ITIL, Kanban, or Enterprise IT framework principles.

Nice to Haves

• Experience in a large or enterprise environment (1000+ employees).
• Experience with application deployment software and systems (, PDQ, MDT, Intune).
• Proven experience implementing repeatable processes and delivering automation and standardization.

The Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company‑wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

Equal Opportunity Employer

We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.