Implementation Program Manager Digital Products
Flipp
Shape scalable digital product implementations at Flipp, using analytics, AI tools, and process improvement to support customers across Canada. Work remotely first.As Customer Success Implementation Manager, you will develop repeatable processes, dashboards, training materials, and actionable playbooks. You will serve as a Flipp+Shopfully product expert, synthesize retailer metrics and feedback, and influence product improvements. Cross-functional delivery remains central.Key Responsibilities:
Optimize implementation processes for efficiency and scalabilityDevelop training programs, materials, dashboards, and playbooksSynthesize metrics, feedback, and observations into insightsAdvocate customer needs with internal product teamsIdentify AI tools for repetitive task automationRequirements:
Five or more years in customer success, implementation, or project managementStrong analytical and problem-solving skillsKnowledge of digital merchandising trends and data toolsExcellent communication and stakeholder influence abilitiesExperience with Salesforce, Gainsight, Asana, or JiraApply product knowledge, data analysis, process improvement, and AI awareness to scale Flipp customer implementations and adoption.
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Optimize implementation processes for efficiency and scalabilityDevelop training programs, materials, dashboards, and playbooksSynthesize metrics, feedback, and observations into insightsAdvocate customer needs with internal product teamsIdentify AI tools for repetitive task automationRequirements:
Five or more years in customer success, implementation, or project managementStrong analytical and problem-solving skillsKnowledge of digital merchandising trends and data toolsExcellent communication and stakeholder influence abilitiesExperience with Salesforce, Gainsight, Asana, or JiraApply product knowledge, data analysis, process improvement, and AI awareness to scale Flipp customer implementations and adoption.
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Vacancy posted 1 hour ago
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