Senior It Analyst

What You\ 'll Do
Provide Tier III escalation support and technical leadership to the service desk and infrastructure teams
Deploy, configure, maintain, and troubleshoot Windows Server environments
Administer Active Directory, Group Policy, DNS, DHCP, IIS, and supporting infrastructure services
Manage Microsoft Entra ID, Conditional Access Policies, identity governance, and Azure integrations
Administer Microsoft Intune, Autopilot, mobile device management, and application deployments across Windows and iOS devices
Support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and related technologies
Coordinate server deployments, upgrades, migrations, patching, and lifecycle management
Assist with application packaging, deployment, and ongoing application administration
Develop and maintain automation solutions using PowerShell and related tools
Identify, assess, and remediate security risks while helping enforce operational and security standards
Document procedures, standards, and technical solutions
Mentor junior and intermediate team members, helping develop technical skills, troubleshooting methodologies, and decision-making processes
Work directly with clients, vendors, and internal stakeholders to support operational and project requirements
Participate in infrastructure projects involving Microsoft cloud, server, virtualization, and networking technologies
Assist with networking and telecommunications support when required, including troubleshooting and design discussions
Required Skills & ExperienceSystems Administration
5+ years of experience managing Windows Server environments
Strong experience with:
Windows Server
Active Directory
Group Policy
DNS and DHCP
IIS
Hyper-V
Experience deploying and maintaining server infrastructure in physical and virtual environments
Strong PowerShell automation and scripting skills
Conditional Access Policy design and management
Azure administration and infrastructure fundamentals
Application deployment and lifecycle management for Windows and iOS devices
SharePoint Online administration
Microsoft 365 administration
Security
Understanding of cybersecurity best practices and security frameworks
Identity and access management
Vulnerability remediation and patch management
Security monitoring and incident response fundamentals
Leadership & Communication
Strong communication skills with technical and non-technical stakeholders
Ability to act as a senior escalation resource
Experience mentoring and developing technical staff
Ability to establish and enforce operational standards, documentation, and best practices
High level of accountability, organization, and professionalism
What You Bring
5+ years of experience in IT infrastructure (MSP or consulting experience strongly preferred)
Strong hands-on experience with Azure design and administration
Proven ability to lead in complex, multi-tenant environments
Excellent communication skills with both technical and non-technical stakeholders
High level of autonomy, accountability, and professionalism
Education
Bachelor\ 's degree in computer scienceor a related field (or equivalent combination of education and advanced professional experience)
Ideal CandidateWe\ 're looking for a senior infrastructure professional who can serve as a technical partner to IT leadership. This role will own server administration, identity management, endpoint management, automation, application deployment, and infrastructure standards, while helping guide and develop junior team members.
The ideal candidate is comfortable operating independently and helping develop the skills and decision-making abilities of junior team members. Although this role primarily focuses on Microsoft infrastructure, servers, identity, and endpoint management, familiarity with networking, telecommunications, SCADA systems, or radio networks would be beneficial. This knowledge is not required but would be valuable in supporting operational discussions and providing additional technical coverage across the team.
Nice to Have
Networking
CCNA or equivalent experience
Routing and switching concepts
OSPF
VRRP
ACL design and troubleshooting
Vendor-agnostic networking experience (Cisco, SonicWALL, Aruba, etc.)
Additional Skills
Strong MSP experience with PSA and documentation platforms, including:
Advanced certifications (Azure, Microsoft, Cisco)
Exposure to Oil & Gas applications or Unified Communications
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