Software Developer - Crm (Rq11863) Government Services Integration Cluster

Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec
General Skills
Experience in programming and analysis;
specialized CRM software package support at the specified experience level
Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
Experience in structured methodologies for the development, design, implementation and maintenance of applications
Experience in design, code, test, debug and document applications
Experience in the use of object and/or third generation language development tools
Experience in one or more programming languages
Experience in application design, latest design patters, deployment and troubleshooting
Experience with relational and hierarchical database technologies
Experience in the use of information retrieval packages using query languages
Experience with one or more communications protocols
Experience in structured methodologies for the design, development, implementation and maintenance of applications
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
Excellent analytical, problem-solving and decision-making skills;
verbal and written communication skills;
interpersonal and negotiation skills
A team player with a track record for meeting deadlines
CRM Software Development Skills
Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
Experience with middleware and gateways
Expertise in specific tools for CRM software development
Desirable Skills
Knowledge and experience with programming Internet-ready applications
Knowledge and experience in rapid application development (RAD) methodologies
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience with middleware and gateways
Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
Ability to provide post-implementation support and resolve any post-implementation technical issues
Experience conducting design walkthrough sessions with project team
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Ability to provide user and system documentation as required
Technical Skills (40%)
Demonstrated proficiency in CRM platform development and configuration, preferably
Microsoft Dynamics 365 Customer Engagement (CRM), including entities, forms, views, dashboards, workflows, and business process flows.
Strong knowledge of software development using
C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, and REST APIs .
Experience developing and maintaining CRM integrations using web services, APIs, Azure Integration Services, middleware solutions, and data synchronization technologies.
Knowledge of relational database design and development, including SQL, stored procedures, triggers, views, and performance optimization.
Experience utilizing source control, branching strategies, and DevOps practices using tools such as
Azure DevOps, Git, or similar platforms.
Understanding of CRM security models, role-based access controls, authentication, authorization, and secure coding practices.
Experience with cloud technologies, particularly
Microsoft Azure, including App Services, Functions, Logic Apps, Service Bus, and Entra ID.
Ability to perform technical analysis, troubleshooting, debugging, and root-cause investigation of application and integration issues.
Knowledge of application lifecycle management (ALM), solution deployment, testing frameworks, and release management processes.
Experience (40%)
Minimum experience developing, configuring, and supporting enterprise CRM solutions within medium to large organizations.
Demonstrated experience delivering CRM enhancements, customizations, integrations, and application support throughout the software development lifecycle.
Experience gathering and analyzing business requirements and translating them into technical solution designs and implementation plans.
Experience designing, developing, testing, and deploying custom CRM components, plugins, workflows, reports, and integrations.
Experience working within Agile, Scrum, or hybrid project delivery methodologies and participating in sprint planning, estimation, and technical reviews.
Experience supporting production environments, resolving incidents, troubleshooting defects, and implementing corrective actions.
Experience performing data migration, data quality management, and system upgrades across CRM platforms and related business applications.
Experience creating and maintaining technical documentation, including design specifications, deployment procedures, support guides, and knowledge transfer materials.
Experience working within government, public sector, or highly regulated environments would be considered an asset.
Communication Skills (20%)
Strong verbal communication skills with the ability to explain technical concepts, system designs, and solution recommendations to both technical and non-technical stakeholders.
Demonstrated ability to collaborate effectively with business analysts, project managers, architects, QA analysts, operations teams, and business clients.
Strong requirements elicitation and stakeholder engagement skills, including facilitating discussions, workshops, and technical reviews.
Ability to prepare clear and comprehensive technical documentation, solution designs, status reports, and implementation plans.
Strong analytical and problem-solving skills, including the ability to identify risks, evaluate alternatives, and recommend practical solutions.
Ability to manage multiple assignments and priorities while communicating progress, issues, and dependencies effectively.
Demonstrated customer service orientation and professionalism when supporting end users, clients, and project stakeholders.
Supplier CommentsClosing Date/Time:
2026-11-12, 12:00 p.M.
Max submission: 1 (one)
5 days onsite
Must Have:
Demonstrated proficiency in CRM platform development and configuration, preferably
Microsoft Dynamics 365 Customer Engagement (CRM), including entities, forms, views, dashboards, workflows, and business process flows.
Strong knowledge of software development using
C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, and REST APIs .
Experience developing and maintaining CRM integrations using web services, APIs, Azure Integration Services, middleware solutions, and data synchronization technologies.
Minimum experience developing, configuring, and supporting enterprise CRM solutions within medium to large organizations.
Demonstrated experience delivering CRM enhancements, customizations, integrations, and application support throughout the software development lifecycle.
Experience gathering and analyzing business requirements and translating them into technical solution designs and implementation plans.
Experience designing, developing, testing, and deploying custom CRM components, plugins, workflows, reports, and integrations.
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