Inside Sales Representive

Richelieu Hardware is looking for an Inside Sales Representative at our Dartmouth office.

In this role, you will deliver exceptional customer service while proactively identifying sales opportunities and promoting Richelieu's extensive portfolio of products.

More specifically, the main responsibilities of the position are to :

• Build and maintain strong relationships with existing customers.

• Identify opportunities to upsell and cross sell products.

• Achieve individual sales and customer service objectives

• Assist customers via phone, email, and in person by responding to inquiries, providing product and order information.

• Respond to customer inquiries regarding products, pricing, availability, orders, and delivery timelines.

• Process customer orders accurately and ensure all required information is captured.

• Follow up on quotations and customer inquiries to help convert opportunities into sales.

• Assist customers with product selection and provide basic product information and recommendations.

• Coordinate with the warehouse and sales teams regarding customer orders, pickups, deliveries, and product availability.

• Proactively contact customers regarding promotions, new products, and sales opportunities.

• Support outside sales representatives by generating leads and providing customer follow-up.

• Notify customers when orders are ready for pickup or when there are changes to their orders.

• Process payments and provide receipts, where applicable.

• Handle customer concerns and complaints professionally and escalate issues when required.

• Support the sales team with administrative tasks, order processing, and customer follow-ups.

• Monitor the showroom, displays, brochures, and promotional materials to ensure they remain current and professionally presented.

Requirements :

• High school diploma or equivalent.

• Minimum of 2 years of experience in customer service, inside sales, sales support, or a related role.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Strong willingness to learn technical product knowledge and applicable safety requirements.

The Ideal Candidate:

• Demonstrates a collaborative and team-oriented approach.

• Possesses strong communication, relationship-building, and sales skills.

• Is results oriented and motivated to achieve goals.

• Enjoys solving problems and continuously learning new products and processes.

What we offer :

• A Canadian flagship : As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.

• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.

• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.

• Competitive compensation: We offer competitive base compensation based on the market.

• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.

• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.

• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.

• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

Invitation to Apply

If you would like to contribute to the growth of a North American leader, we would be pleased to review your application. All individuals who possess the essential qualifications are encouraged to apply.

We invite you to visit our corporate website at to submit your application

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.

By submitting their application file, candidates consent to Richelieu Hardware Ltée collecting, using, and retaining the documents provided solely for the purpose of evaluating their application. These documents may be retained by Richelieu Hardware Ltée for future reference for a period of twelve (12) months following receipt of the application.