Tenant Support Worker

Hours & Compensation

Weekend | Temporary Part-Time | Every other weekend Saturday and Sunday | 12pm-8pm, total of 16 hours per two-week pay period. | Pay Rate: $24.61 per hour + 2% in lieu of benefits

This is a unionized position and is subject to the terms and conditions of the Collective Agreement with Unifor Local302.

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In this Role, you will contribute to the Community by ...

establishing supportive and empowering relationships with and among tenants within a harm reduction environment wherein tenants can maintain their permanent housing through creating community within the building.

General Duties/Responsibilities:

• Provides assistance to tenants and families in supportive housing and to support their transition and independent living. Such assistance will include but is not limited to problem solving as outlined in the specific tenant action plan and providing access to services.
• Establishes positive relationships with tenants by engaging in discussions. Encourages tenants to participate in actions/behaviours that support their independent living and promotes well-being in both life skill and recreational development.
• Provides immediate support to tenants in conflict by using the conflict resolution program to ensure continued safety and security of the tenants involved in the conflict, other tenants, the staff and the building itself.
• Responsible for housing stability and life skills supports (demonstrate or model to tenants; unit maintenance, grocery shopping, cooking, budgeting and engaging in activities etc.)
• Assists, Program Coordinators with case management as directed and needed.
• Responds to request for support and crisis intervention. Utilizing community resources for tenants in crisis. Alerts emergency services as needed in times of emergency and crisis. Alerts supervisor to potential or actual crisis or suicide intervention.
• Reports incidents of abuse and/or neglect as required by law.
• Participates in the creation of a stable, safe and secure environment for the tenants within the building by responding to alarms, as well as performing security checks as required.
• Monitors access to the building through the security system as needed.
• Responsible for maintaining safe and healthy work conditions, including identifying, reporting and/or addressing physical, biological and ergonomic hazards found in the workplace including the exterior of the building.

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Please apply if you have ...

• Knowledge in harm reduction philosophy and techniques and Comfort working with individuals who are living with mental health and/or substance use difficulties.
• Skills in conflict resolution and effective communication, geared to working with a marginalized population.
• Knowledge of the impact of trauma and abuse on both males and females of all ages.
• Commitment to ongoing training in skills necessary for the role.

Note: No requirement for a social work degree or diploma; however, preference will be given to those who have relevant education and experience in a shelter or similar setting.

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Mandatory Qualifications

• Valid Vulnerable Sector Check documentation
• Up-to-date Standard First Aid & CPR Level C certificate
• Food Handlers Training Certificate

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About YWCA Canada and YWKW

When you choose to work with the YWCA Kitchener-Waterloo you aren’t just joining an organization, you are joining a movement!

YWCA Canada is a secular, registered charity and the country’s oldest and largest women’s rights organization, driving change for over 150 years. The National Office strengthens the work of 29 independent local member associations across Canada by providing tools, training, national convening, and capacity-building. Through research, governance support, professional development, and advocacy coordination, YWCAs deliver impact in their communities while growing the collective power of the national movement focused on ending gender-based violence; advocating for affordable housing that meets the needs of women and gender-diverse people; challenging systemic barrier to economic equity; championing childcare and women’s well-being; empowering diverse young leaders; as well as informing and shaping the feminist future.

The YWCA Kitchener-Waterloo is committed to developing an organization that is reflective of and responsive to the diversity of Kitchener-Waterloo, in which all people are respected and valued. A full Diversity & Inclusion Statement can be viewed at

Accommodation requests and/or questions about this positng can be emailed to View email address on ca.snapjobsearch.com

YWKW does not use artificial intelligence to screen, assess, or select applicants; all resumes submitted are reviewed manually by hiring managers

Feb 27, 2026

Company

YW Kitchener-Waterloo

Location

155 Lincoln Road, Waterloo Ontario

Opening Date

May 29, 2026

Closing Date

Jun 08, 2026 05:00 PM

Requirements

Type Description Status

ASIST

Applied Suicide Intervention Skills Training (ASIST)

Recommended

FA

Standard First Aid & CPR Level-C

Required Before Job Starts

SFH

Safe Food Handling

Required Before Job Starts

UMAB

Understanding & Managing Aggressive Behaviour

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