Service Delivery Manager Microsoft Infrastructure

Lead Microsoft infrastructure service delivery at Terra Dygital Solutions in Vancouver, BC, using PowerShell and advanced troubleshooting expertise.As Service Delivery Manager, you will guide Managed Services Team Leads and own client service quality. Your senior administration background supports technical escalation leadership, workload prioritization, and incident response. You will strengthen client relationships while improving service processes, root cause practices, and operational standards.Key Responsibilities:
Guide Team Leads through technical decisions and escalationsPrioritize workloads, incidents, and service qualityLead complex customer escalations toward effective resolutionInvestigate recurring issues and implement corrective actionsImprove escalation workflows, tooling, and resolution timesRequirements:
Six-plus years of systems administration experienceThree-plus years at Senior System Administrator levelThree-plus years managing people or leading teamsWindows Server, Active Directory, Microsoft 365, and Azure expertisePowerShell, networking, virtualization, backup, and disaster recovery experienceBring senior systems administration, client escalation, and Microsoft infrastructure expertise to Terra Dygital Solutions service delivery.
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