National Training Manager

National Training Manager

Dartmouth, NS Canada

Permanent, Full-time

We have partnered with 270 West Consulting, who are dedicated to supporting Canadian Armed Forces personnel. Through compassion, professionalism, and personalized care, 270 West Consulting assist veterans in navigating services and benefits to ensure they receive the support they deserve.

270 West Consulting are seeking an experienced National Training Manager who supports the growth and optimal functioning for all client-facing team members from recruitment and on-boarding, to on-going training to performance management through leading a team of highly effective trainers. This role reports to the COO. Roles supported by this role – Trainers.

Key responsibilities include

• Build trainer team by hiring and onboarding e=ective team members across the country.
• Develop and retain trainer team by mentoring and supporting the team to achieve company training KPIs
• With the COO, equip Benefit Navigator Manager and Team Leads with the tools, frameworks and coaching skills needed to effectively manage team performance
• Develop and manage ongoing iteration of training content on the LMS, ensuring content remains accurate, engaging and compliant with evolving legislation, government requirements and industry best practices.
• Act as the main point of contact for training-related questions, updates, and coordination between trainers, managers, and operational leadership.
• Monitor training gaps, recurring staff questions, quality concerns, and workflow issues, then communicate recommendations for improvement to the appropriate leaders.
• Identify and communicate opportunities to improve workflows across CRM, KPI dashboards and other company systems, translating frontline training insights into actionable operational recommendations.
• Track and report on training effectiveness using clear measures such as completion rates, knowledge checks, quality outcomes, staff performance trends, and feedback from managers and team members.
• Own and run a continuous improvement program ensuring systemic root causes of issues are identified and remedied, and report findings and progress to senior leadership on a regular cadence.
• Other tasks as required

Key requirements include

• 5+ years in a training leadership role, ideally within a high-growth, service-oriented or regulated industry (e.g. benefits administration, insurance, healthcare, financial services).
• Demonstrated experience building and managing training content on a proprietary LMS (ideally Velsoft), including curriculum design, version control, learner tracking and content governance.
• Proven ability to design and execute a continuous improvement or quality assurance program.
• Demonstrated ability to influence without direct authority
• Strong data literacy
• Experience managing and developing a team of trainers
• Familiarity with adult learning principles and instructional design methodologies
• Excellent written communication skills
• The successful candidate must be able travel to our locations across the country as needed.

Ideally the candidate will also have:

• Experience in a regulated environment where provincial and federal legislative changes and affect training content
• Bilingual capability
• Familiarity with change management frameworks and scaling a business

Be part of a meaningful mission supporting Canadian veterans. Work in a collaborative and supportive team environment. Competitive starting salary. Paid vacation. Benefits package include heath, dental and life insurance. The successful candidate will be required complete a background check.

If this sounds like the ideal position for you then apply today!

Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.