Project Manager and Operations Specialist

Job Responsibility:

About the Role:

In this role, you'll work primarily as a project manager and operations specialist who will assist the leadership and project management teams in running and to a smaller extent, . You will work in a remote environment and must be able to produce consistent, stellar creative output working with a range of different people and personalities.

Responsibilities:

Project Management

• Project Management: Leading the project management and scheduling of production clients and supporting our Director of Project Management on developing and executing effective project management processes for the agency
• Client Communication + Account Management: Regular communication with client teams that encourages a collaborative environment and ensures top notch client service. This will include accepting and managing feedback, meeting with clients on a regular basis to discuss progress, troubleshooting client questions + issues and consulting on podcasting best practices.
• Internal Process Development and Management: You will also be responsible for leading and maintaining our agency processes (including regular meetings and brainstorms, tracking processes and more).

Management:

• People Management: Mentorship, people management and providing feedback to no more than 1-3 junior members of our agency team

Production:

• Production Management: Oversee the process of developing podcasts and making sure things are running smoothly, on time and on brief.
• Podcast Production: Have the ability to assist with some hands-on production work including managing remote recordings, episode distribution and guest sourcing.
• Content Writing : Have the ability to assist with research, content and script writing, episode planning and more.

Company Operations

• Assisting with Company Finance: Working closely with our CFO on:
• Tracking company expenses
• Tracking company budgets
• Managing application for grants and management of reporting for grants won
• Invoicing and procurement of agency and CoHost clients
• Making and tracking credit card purchases for client and internal purposes
• Recruitment and HR: Support with the hiring, onboarding and offboarding of team members.

Ideal Candidate will:

• Have history with project management and company operations (ideally in a startup setting)
• Have history with working professionally with podcasting or at least in a content production environment
• Have exceptional client management skills and superb communication skills
• Be a quick learner
• Have impeccable attention to detail
• Have the ability and personality to take initiative and take charge of a project
• Have the ability to work independently but must also work well with a team
• Be a Jack or Jill of all trades who has a holistic understanding of project management and production
• Have excellent time management skills and the ability to juggle multiple projects
• Have the ability to think creatively and proactively to generate solutions to spontaneous issues or client account problems
• Have good content strategy skills and keen research skills
• Love podcasts!

Skills and Experience:

• Degree or equivalent in broadcasting, journalism, audio editing, digital marketing, media production, project management or related field
• 2-4 years of experience working in a project management or operations role in an agency or production company setting
• Basic to mid level understanding of technical audio production, especially in a remote environment
• Understanding of how producing audio content is different from other mediums (print, screenwriting)
• Strong project management skills
• Skilled account manager with experience managing client relationships, solving problems on their feet and maintaining satisfaction
• Knowledge of Google Workspace

Bonus Points if You:

• Have an understanding of the podcasting landscape and industry
• Have an understanding of SCRUM methodology
• Have knowledge of Adobe Creative Cloud
• Have worked in a 100% remote environment before
• Have previous experience working at or with a startup
• Love dogs and all furry creatures

What We Offer:

• Competitive salary based on experience
• Full health and dental benefits including mental health services
• 100% remote work policy (although EST, or CST are required)
• Very generous vacation policy including two weeks office closure during the holidays, and another 3+ weeks on top of that
• We happily provide or reimburse software you'll need as well as books or courses that promote continued learning
• Ability to help build a growing startup in the exciting industry of podcasting

Quill is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Interested candidates may email

Job Types: Full-time, Part-time, Fixed term contract

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Application question(s):

• Are you based in Canada?

Experience:

• Project management: 3 years (preferred)

Work Location: Remote