Applications Engineering - Technical Support

Job Description

Job Description

Applications Engineering - Technical Support

Location: Aurora, Ontario
Department: Sales Engineering
Reports To: Canadian National Sales Manager
Employment Type: Full-Time

About EBARA HG

EBARA HG is a leading manufacturer of engineered pumps, mixers, and process equipment serving customers across a wide range of industrial markets. Our team is committed to delivering innovative solutions, exceptional customer service, and high-quality products while fostering a collaborative and growth-oriented work environment.

Position Summary

We are seeking a motivated and technically skilled Applications Engineer to join our Aurora team.

In this role, you will provide technical and commercial support for our standard pump product line by reviewing customer specifications, selecting and sizing equipment, preparing quotations, and supporting customers throughout the sales process. You will also work closely with Sales, Manufacturing, Engineering, and Field Service to develop effective pumping solutions that meet customer requirements.

This is an excellent opportunity for an engineer who enjoys combining technical expertise with customer interaction while contributing to product development and business growth.

What You'll Do

• Review customer specifications and recommend appropriate pump solutions.

• Prepare quotations, proposals, technical submittals, and equipment pricing.

• Create and maintain AutoCAD and 3D CAD drawings for customer submittals and product documentation.

• Develop test procedures and assist in the design of test stands for standard pump products.

• Enter customer orders and maintain accurate information within Microsoft Dynamics CRM.

• Support the Canadian distribution network with technical and commercial assistance.

• Collaborate with the Outside Sales Team and Field Service Technicians to identify equipment, parts, and service opportunities.

• Work cross-functionally with Engineering, Manufacturing, Marketing, and Customer Service to support business objectives.

• Assist Marketing with technical literature, sales support materials, and product training.

• Monitor market trends, competitive products, and customer needs to support continuous improvement and business growth.

• Participate in customer visits, trade shows, and industry events as required.

• Assist manufacturing operations with technical support and product-related issues.

• Travel occasionally to customer sites and other EBARA locations.

• Perform other related duties as assigned.

What We're Looking ForEducation & Experience

• Bachelor's Degree in Mechanical Engineering or a related Engineering discipline.

• Minimum of 2 years of experience in applications engineering, manufacturing engineering, technical sales, or a related engineering role.

• Experience with pumps, rotating equipment, or industrial process equipment is considered a strong asset.

• Experience within a manufacturing environment is preferred.

Technical Skills

• Strong understanding of mechanical equipment and manufacturing processes.

• Experience using Microsoft Office.

• Experience with Microsoft Dynamics CRM or similar CRM software.

• Proficiency with AutoCAD and 3D CAD software (SolidWorks preferred).

• Ability to interpret engineering drawings, specifications, and technical documentation.

Skills & Competencies

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Customer-focused with strong relationship-building abilities.

• Highly organized with the ability to manage multiple priorities and deadlines.

• Self-motivated with a proactive, hands-on approach.

• Ability to work independently while collaborating effectively within cross-functional teams.

• High level of accountability, ownership, and follow-through.

• Comfortable working in a fast-paced manufacturing environment.

• Strong business acumen with the ability to balance technical and commercial considerations.

Working Conditions

• Hybrid office and manufacturing environment.

• Regular interaction with production personnel and shop floor operations.

• Occasional travel to customer sites, supplier facilities, trade shows, and other EBARA locations.

• Ability to manage multiple projects and competing priorities while meeting deadlines.

Why Join EBARA HG?

At EBARA HG, you'll work alongside experienced professionals on challenging engineering projects that make a real impact. We offer a collaborative environment where innovation is encouraged, professional development is supported, and employees have opportunities to grow their careers while contributing to the success of a global organization.

If you're looking for an opportunity to combine engineering expertise with customer-focused problem-solving in a dynamic manufacturing environment, we'd love to hear from you.

Monday to Friday
Based on a 40 hour work week 8 hours per day