Senior Technical Specialist - Claims

Career Opportunities: Senior Technical Specialist - Long Haul Trucking & Cargo (8770)Requisition ID 8770 -Posted 11/09/2026 - ECH - Claims Commercial Specialty - ECH - Claims - ONClaimsNiche - Insurance - Echelon Insurance - Mid-Career - 0 - 10% - Full Time - Job Location (country) (1) - Job Location (region) (1)
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.
Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
What You Will Do
Serve as the primary claims relationship contact for strategic transportation accounts, acting as a trusted advisor throughout the claims lifecycle
Provide proactive, transparent and timely communication
Conduct claim review meetings and stewardship discussions with customers and brokers
Collaborate with Customer Service Liaisons and leadership teams to address service concerns, escalations and opportunities for service enhancement
Ensure service standards and response expectations are consistently achieved
Advocate for customers while balancing sound claims management and business objectives
Support the delivery of specialized service offerings for key transportation clients, including reporting, file reviews and customized claims solutions
Develop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partners
Work collaboratively with Underwriting, Risk Services, Legal, Finance and Claims leadership teams to support customer retention and portfolio profitability
Act as a senior claims representative during customer meetings, broker reviews and strategic account discussions
Coordinate and oversee service providers, including independent adjusters, appraisers, engineers and legal counsel
Identify opportunities to strengthen business relationships and enhance the overall customer experience
Develop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partners
Act as a recognized subject matter expert in commercial transportation and specialty claims
Mentor, coach and provide technical guidance to claims professionals across the department
Share best practices and contribute to the development of technical training programs
Identify trends, emerging risks and opportunities to improve claims processes and customer outcomes
Participate in strategic initiatives designed to enhance operational effectiveness and service delivery
Support innovation in claims handling, customer engagement and transportation claims management
Foster a culture of accountability, collaboration and customer-centric decision making
Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are
Completed post-secondary education or equivalent experience
CIP or working towards designation
7+ years’ experience handling first party and cargo claims
AMF License (Commercial Auto)
Ability to understand insurance contracts in various jurisdictions
Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
Strong organizational, decision making, time management and problem-solving skills
Excellent communication skills;
both written and verbal
Adaptability and willingness to learn
Ability to collaborate in a team environment;
prioritize and multi-task
Ability to cross-reference information with attention to detail
Good general computer knowledge required
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Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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