Adjuster (Auto)

Job Responsibility: Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day. Adjuster (Auto) Location: This position will be located at Toronto West. Hybrid work option, this means you'll have the flexibility of working from home and in the office, on a scheduled rotation. Out of scope Regular, Full-Time Closes August 2, 2024 The successful candidate will be responsible for investigating, evaluating and settling basic/routine auto insurance claims for Coachman Insurance Company. In this role you will collect, review and analyze claims information to determine vehicle damage and values; interpret applicable acts, regulations and policy coverages; and negotiate claims settlements. Key Accountabilities Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned. Claims Adjusting

• Investigates, negotiates and settles basic/routine claims in a fair and consistent manner.
• Secures information from insureds, third parties, witnesses and service providers.
• Reviews and interprets police reports, repair invoices and various other documents to bring claims to resolution.
• Assesses and evaluates coverage as it applies to the details of the loss.
• Administers claims payments/settlements.
• Recognizes and pursues subrogation or salvage opportunities.
• Monitors and updates customers at various stages of the claim and repair processes.
• Maintains updated electronic detailed notes.
• Arranges for the dispatch of vehicle damage appraisers or independent adjusters when required.
• Confirms coverage in accordance with the Ontario automobile policy.
• Monitors and maintains control of expenses such as rental, towing and storage.

Customer Experience

• Supports corporate culture and vision which fosters positive relationships with our customers.
• Provides timely and professional customer service.
• Handles claims issues and provides resolutions in a pro active manner.

Stakeholder Relationships

• Develops and maintains positive working relationships with claimants, insureds, brokers and service providers.

Leadership

• Actively contributes to and supports a culture of a high performing workforce.
• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development of others.
• Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.
• Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

• Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies.
• Manages risk in area of authority.
• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education and Experience

• A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business.
• 1 - 2 years' experience in a technical insurance role.

Knowledge, Skills and Abilities

• Knowledge of Ontario's automobile insurance legislation and regulations.
• Knowledge of automobile insurance policy wording.
• Knowledge of the principles and practice of insurance and techniques related to the settlement of claims.
• Skill in determining actual cash values, depreciation, and repair and replacement costs for vehicles.
• Time management skills with the ability to prioritize workload and meet strict deadlines.
• Verbal and written communication skills, interpersonal and negotiation abilities and organizational skills.

Posting Close Date: August 2, 2024 As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.