Service Operations Manager
Umano Medical inc
Lead, innovate, and make an impact across Australia !Are you a hands-on technical leader who thrives on solving complex problems, supporting customers, and developing high-performing teams? We are looking for a Service operations Manager to lead a team of Field Service Technicians and Technical Support Specialists while driving operational excellence and service performance across Australia.In this role, you will oversee service operations, coordinate field activities, analyze key performance metrics, and ensure customers receive exceptional support. You will play a critical role in improving response times, optimizing resources, leading continuous improvement initiatives, and supporting major healthcare equipment installations. If you combine strong technical expertise with leadership, planning, and customer-focused problem-solving skills, this is an exciting opportunity to help shape the future of healthcare technology.Travel up to 30% across Australia to support customers, visit sites, and lead key service initiatives.Responsibilities
Manage a team of Field Service Technicians and Technical Support Specialists (3 to 5 employees)Schedule work assignments and coordinate technicians' calendars for customer service requests and large-scale installationsTrack and report on key performance indicators (KPIs) covering all department activitiesAnalyze service quality, including response times, on-site visit lead times, and first-time issue resolution ratesEnsure the proper operation and maintenance of the team's vehicle fleetParticipate in inventory counts and various continuous improvement initiativesUp to 30% travel across Australia for customer visits and site support activitiesYour profile is :
Diploma in Mechanical or Manufacturing Engineering with relevant experience5 to 10 years of relevant experienceStrong problem-solving skillsExperience in planning and resource managementExperience in product repair and technical supportWillingness and availability to travel across AustraliaValid driver's license
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Manage a team of Field Service Technicians and Technical Support Specialists (3 to 5 employees)Schedule work assignments and coordinate technicians' calendars for customer service requests and large-scale installationsTrack and report on key performance indicators (KPIs) covering all department activitiesAnalyze service quality, including response times, on-site visit lead times, and first-time issue resolution ratesEnsure the proper operation and maintenance of the team's vehicle fleetParticipate in inventory counts and various continuous improvement initiativesUp to 30% travel across Australia for customer visits and site support activitiesYour profile is :
Diploma in Mechanical or Manufacturing Engineering with relevant experience5 to 10 years of relevant experienceStrong problem-solving skillsExperience in planning and resource managementExperience in product repair and technical supportWillingness and availability to travel across AustraliaValid driver's license
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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