Customer Experience Intelligence Analyst

Turn customer feedback and operational data into actionable insights as a Customer Experience Intelligence Analyst with remote work available. Build dashboards and reporting that support decisions.This full-time analyst role at Agilent Technologies connects customer perceptions, operational performance, and business outcomes. You will support CX measurement, Qualtrics analytics, survey programs, and integrated data analysis. The work helps stakeholders access accurate, timely customer intelligence for customer-centric action.Key Responsibilities:
Analyze customer feedback, operational, CRM, and business dataDevelop dashboards, scorecards, and reporting solutionsIdentify trends, drivers, risks, and opportunitiesManage ACX web pop-up and intercept surveysTranslate business questions into actionable recommendationsRequirements:
Bachelor's degree or equivalent professional experienceFive or more years in CX, analytics, or insightsExperience with Qualtrics programs, reporting, and dashboardsStrong analytical, communication, and stakeholder management skillsExperience with survey, CRM, ERP, and operational datasetsApply customer experience knowledge, Qualtrics expertise, and analytical judgment to strengthen Agilent's data-driven decision-making.
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