Cloud Experience Manager

Cloud Experience Manager  

Full Time/Permanent  

Location: Open, Eastern Canada  

Make cloud delivery  feel seamless, confident, and controlled.  

As C loud Experience Manager, you own  and shape the overall experience around the delivery  of cloud services – from quoting,  environment delivery to client  go   live  . This role is about orchestration, clarity in  communications , and confi dence.  

Located in  Eastern Canada ,  you’ll lead teams supporting clients in both  North America and the United  King d om , manage direct reports, and ensure every cloud build transitions smoothly from delivery to live production.  

The Role  

This role owns the experience across technical, commercial, and operational touchpoints, ensuring cloud solutions are delivered with clarity, precision, and minimal friction, while  maintaining   high levels of SLA compliance and service quality.  

The Cloud Experience Manager sits at the intersection of cloud architecture, delivery execution, service operations, and customer experience, acting as a single point of accountability to ensure alignment across sales, build, deployment, and operations.  

Key Responsibilities  

• Own the  end ‑ to ‑ end cloud delivery and  go ‑ live experience , ensuring smooth, predictable customer launches  

• Ensure production readiness through  adherence to  established   standards for validation, documentation, handover, and  early ‑ life support  

• Align delivery with commercial commitments , partnering with sales to set and meet realistic scope and  go ‑ live expectations  

• Act as the single delivery experience lead , coordinating across sales, engineering, delivery, and operations  

• Oversee SLA performance from  go ‑ live , proactively  identifying and addressing service risks  

• Lead customer communication during critical moments , reinforcing confidence and clarity  

• Track delivery and  go ‑ live outcomes , using insights to improve workflows and delivery standards  

• Advocate for customers during critical moments, especially go-live.  

What  Success Looks Like :  

• Smooth, well-coordinated customer go-lives  

• SLAs met from day one  

• Clear ownership and reduced escalations  

• High customer trust in delivery and operations  

• Timely and transparent  communications are   a must ! 

Who You Are:  

• Experience leading  cloud, technology, or service delivery with a strong  customer experience focus  

• Proven background in  implementation, onboarding,  go ‑ live , or service delivery management  

• Demonstrated ability to  own and coordinate delivery workflows across sales, delivery, engineering, and operations  

• People leadership experience with  direct reports , including coaching, prioritization, and accountability  

• Strong  customer   facing skills, especially during  high impact ev ents such as  go ‑ live and escalation  

• Experience and understanding of Azure or AWS cloud quoting tools is a plus  

• Comfortable acting as a  single point of accountability for delivery outcomes  

• Based in (or aligned to) the  Eastern Canada time zone , with flexibility to support NA and UK stakeholders  

• Ability to  work US holidays  

About Us  

At Vision33,  we’re forward-thinkers. We deliver cloud-based ERP and business solutions through experienced consultants and trusted technology partners. With an award-winning global team and responsive support, we help organizations run smarter and grow faster.  

• Global Reach : 400+ experts helping businesses succeed around the world.  

• Proven Impact : Cloud solutions that boost efficiency, lasting growth and sustainable financial success.  

• Trusted Expertis e: 1,500+ mid-market and enterprise customers count on us to modernize how they work.  

• Culture That Clicks : We put people first — supporting our customers, empowering our team, and celebrating wins together.  

We offer a competitive total rewards program including paid vacation and  leaves , retirement plan, health and wellness programs, training and development, and various other employee benefits and  perks . We offer exciting opportunities for diverse project work, internal mobility, global travel, and so much more. If you want to be part of a global, diverse, passionate, and fun environment where you can truly make a difference, please  submit an online application today! 

For more information on our company, our culture, our benefits, and more, please visit our website at