Store Manager @ Shop Makers- West Edmonton Mall

Position: Store Manager - West Edmonton Mall

Hours: 32-40 / week

Wage: $24-$26 an hour + up to $2000 Bonus

Benefits: Health & Dental

About Makers

At Shop Makers, we’re redefining retail by offering a curated experience of the finest locally crafted, handmade goods. With 27 locations across BC, Alberta, Manitoba, Saskatchewan, and Ontario, and plans to expand to 30+, we are proud to be Canada’s largest retailer of handmade products.

Our mission is simple yet bold: empower local artisans by giving them a platform to grow. We believe in nurturing community, sustainability, and creativity, and that starts with our people.

Why This Role Matters

As the Store Manager of Shop Makers, West Edmonton Mall, you are the primary owner of store results and team performances. Your role ensures that each store meets its sales goals, recruitment goals, budget, as well as adheres to company policies, and maintains high standards of customer service. Additionally, since this is a new store opening, you will be work alongside our team on store opening processes and procedures, and will help in getting the store set up for success on opening day and beyond!

The Store Manager plays a crucial role in overseeing and supporting both store team members and vendors, providing operational oversight, and contributing to the continued success and growth of your Makers retail location. You'll champion culture at your store, helping create a space where creativity, trust, and transparency thrive.

Key Responsibilities

Lead & Grow the Maker Community

• Recruit and onboard new artisans to maintain 97%+ vendor occupancy.
• Act as the first point of contact for vendors after they are actively stocking in store.
• Assist new makers during their move-in, providing guidance, support, and data entry/updates in Google Sheets & Paperform.
• Share your passion and knowledge about our products and vendors with customers in-store and by email.

Hire, Train & Inspire Your Team

• Recruit, hire, and train new team members.
• Create and manage schedules to ensure the store is fully staffed while staying within budget.
• Motivate and inspire your team to deliver exceptional service to our artisans and customers.
• Meet weekly with your Regional Manager to review sales, recruitment forecasts, and brainstorm continuous improvement ideas.

Drive Sales & Deliver an Outstanding Experience

• Champion culture and create a welcoming, transparent, and creative space for artisans and customers.
• Ensure store sales remain high through excellent vendor and customer engagement.
• Resolve issues at store level quickly, positively, and effectively.
• Understand KPIs, metrics for success and sharing that back with the team.
• Process point-of-sale transactions quickly and accurately.

Keep the Store Running Smoothly

• Maintain visual merchandising standards through product presentation, replenishment, and housekeeping.
• Ensure the store is clean, well-maintained, and visually appealing.
• Stay current with and communicate Shop Makers’ policies, services, and events.

RETAIL SALES SKILLS AND QUALIFICATIONS

• High school diploma, GED, or equivalent
• Strong knowledge of customer service principles and processes
• 2+ year experience in sales, retail, or customer service environments
• Business administration proficiency a plus
• Experienced manager with proven leadership capabilities

SCHEDULE

• One weekend availability day required
• Flexible 6-8 hour shifts

SOUND LIKE YOU? APPLY NOW!

When applying, please include a cover letter with your resume (or email it to us at ***email_hidden***). While related experience is important, we have built a strong and supportive culture at Makers, and want to ensure all our team members share the same vision and goals. Tell us a bit about yourself; what you enjoy doing for fun, your passions, and what excites you about joining Shop Makers. We’d love to hear why shopping local and empowering artisans matters to you, and what supporting the handmade community means in your life.

To get inspired, check us out at shopmakers.ca or on Instagram @shopmakers.ca.

We sincerely thank everyone who applies to join Makers. While we may not be able to respond to each applicant due to capacity, please know we truly value the time and interest you put into connecting with us. Our hiring decisions are based on qualifications, merit, and business needs, and we are committed to developing, retaining, and celebrating our teammates. At Makers, we foster a culture of inclusion and respect and are dedicated to providing accessible employment practices in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs known.