Technical Lead Server

All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

Reporting to the Manager, Technical Services, the Technical Lead – Server is responsible for leading all functions related to technical planning, design, configuration, integration, operation, and support of ITS infrastructure services including server hardware, storage, operating systems, directory/email services, and virtualization technologies. The position leads aspects of the technology infrastructure program, provides specialized expertise including Tier III support across the enterprise, supports the reliability, performance, security, and scalability of critical server components and assists in maintaining technical projects and optimizing team and technical resources.

Job Responsibilities

Activity 1: Server Infrastructure Service Design

• Design and lead the implementation and integration of server infrastructure systems. Apply Enterprise Architecture principles, standards, and methodology to ensure effective solution design.
• Develop and maintain multi-year technology roadmaps for server technology infrastructure.
• Synchronize technical initiatives across Platform and Product teams, optimizing team and technical resources and support Supervisor, Technology Services in continuous improvements aligned with goals and standards set within ITS.
• Participate as the senior technical resource on project teams.
• Design, draft, and maintain system and infrastructure documentation, including build, configuration, and recovery. Design server infrastructure components and deliver projects on budget, on time, and in scope.

Activity 2: Infrastructure Service Delivery

• Manage server infrastructure systems, including capacity, firmware/software releases, system configuration, and maintenance.
• Troubleshoot, resolve, and document Tier III incidents. Provide internal IT support. Escalate to external service providers as required.
• Provide guidance and support to technical teams on maintaining infrastructure systems and integration.
• Assist in identifying the root cause of problems and consequently prevent incidents to the Service Desk.
• Maintain system documentation, including build, configuration, and recovery.
• Create and modify procedures and standards as required.
• Recommend and make adjustments to production systems to improve and maintain service levels and support teams with implementation.
• Schedule and execute System Change Requests.
• Backup/recover organizational services/systems in a timely manner as dictated by recovery objectives and document all actions and resolutions.

Activity 3: Capacity & Availability Monitoring and Analysis

• Monitor, gather, maintain, and analyze capacity and availability for all network infrastructure systems.
• Develop strategies for enhancements to ensure the organizational computing environment maintains optimum availability and capacity.

Activity 4: Product Research and Inventory Management

• Investigate infrastructure requirements, research new products and solutions, and provide product and pricing recommendations.
• Participate in product selection and complete purchase requisitions.
• Contribute to the annual budgeting process.
• Participate in support agreement and license renewal process.
• Other related duties as assigned.

Primary Qualifications

• Completion of a recognized degree or a two-year college diploma in Computer Science or similar discipline or an equivalent combination of education, certification, and experience.
• A minimum of nine years’ experience in an IT support and service delivery role supporting enterprise class systems and applications.
• Proven project coordination experience.
• Proven experience in superior customer service delivery and support.
• Strong communication and interpersonal skills.
• Experience and proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams, and Outlook).
• Have and maintain a valid Manitoba Class 5 Drivers License and access to a reliable vehicle.
• The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. Leadership competencies include, building strategic performance, coaching and developing, influencing and leading. These competencies are deemed important for the success of the position and organization.
• Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.

Secondary Qualifications

• Demonstrated record of continuing networking education and certifications. Committed to continuous education and recertification to maintain professional certifications and keep current with evolving networking technologies, trends, and threats.
• Bilingual French/English language skills are an asset.

***All Manitoba Liquor & Lotteries employees may apply; however, priority will be given to qualified employees currently in the bargaining unit. Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn, or the number of positions may need to be increased depending on the Collective Agreement.

We thank all interested applicants, however, only those selected for interviews will be contacted.

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

• Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
• Hybrid Work Model for Eligible Positions: Remote/Office work for eligible positions.
• Flex Time: Flexible shifts and work hours for eligible positions.
• Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
• Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
• Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
• Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
• The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

• Accrue up to 10 paid vacation days per year during the first 2 years of employment.
• Accrue 15 paid vacation days per year after 3 years of employment.
• Accrue 20 paid vacation days per year after 5 years of employment.
• Accrue 25 paid vacation days per year after 9 years of employment.
• Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

• Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
• Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

• Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependents. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

• Educational Assistance: Tuition reimbursement for eligible employees.
• Training: Variety of courses and programs to support skill and professional development.
• Career progression: Internal job posting system that provides opportunities for a variety of career paths.
• Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

• Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
• Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.