Event Guest Experience Department Manager

Furever Pawradise Inc.

Oversee the Guest Experience department as the Event Department Manager at Furever Pawradise, ensuring a smooth Registration and Info Desk operation. Your leadership will foster a welcoming environment for attendees. This important role focuses on managing the Registration and Info Desk operations during events, acting as the go-to for attendee-related issues. You will lead and support teams, handle volunteer scheduling, and troubleshoot technical difficulties during peak event times. Training your staff in customer service and conflict resolution is essential. Key Responsibilities:

Directly manage Team Leaders at the Registration desks
Serve as a point of escalation for attendee concerns
Organize volunteer shifts for proper coverage
Troubleshoot issues with registration tech tools
Provide training in customer service and conflict de-escalation

Requirements:

Previous supervisory experience in customer service
Strong conflict management and empathizing skills
Capable of managing large team operations
Technical skills for troubleshooting
Hotel or event front desk management experience preferred

Shape the attendee experience with effective leadership and problem-solving in a dynamic environment at Furever Pawradise. #J-18808-Ljbffr

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Vacancy posted 14 hours ago

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