Senior Route Supervisor

Job Responsibility:

Who We Are

We are a dynamic, growth-oriented and safety-focused company. Our organization has been deemed to be an “essential service” by providing recycling, resource recovery and waste management services that keep our communities clean and safe and valuable materials within the circular economy. We are looking for energetic and driven team members to support our growing company and play a crucial role in achieving our corporate mission and vision. Emterra Group is proud to be recognized as one of Canada's Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC), the Canadian Women Business Enterprise National Council (WBE), and WEConnect International.

We are currently searching for a Senior Route Supervisor , who will support our operations team while developing the leadership capabilities required to transition into an operations Manager role. This position plays a key role in service optimization, team performance, and operational improvement across multiple functional areas including landfill, scale house, and fleet.

What will you do?

• Select, train, motivate, and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures as required.
• Continuously evaluate services, policies, procedures, and training requirements to ensure optimum customer service is provided.
• Perform route cost analysis, seek route improvements, enhance customer service levels, identify cost-saving measures, and submit recommendations to management with supporting justifications for capital expenditure (CAPEX) where appropriate.
• Identify opportunities for improving service delivery methods and procedures; assess resource needs; obtain required approvals; and implement improvements.
• Prepare analytical and statistical reports on operations and activities.
• Plan, direct, coordinate, and review work plans for solid and liquid waste operations, landfill maintenance, scale house activities, and landfill gas-to-electricity services.
• Assign work activities and projects; monitor workflow and project completion; review and evaluate outcomes; and collaborate with staff to resolve issues.
• Support the development and management of annual operating budgets for the scale house and landfill; forecast staffing, equipment, and material needs; monitor and approve expenditures; and make budgetary adjustments as needed.
• Develop and implement goals, objectives, policies, and priorities for assigned programs affecting landfill and transfer facility operations; recommend and administer related policies and procedures.
• Oversee work performed by private contractors, particularly those engaged in the operation and maintenance of organic and liquid waste recovery and recycling.
• Attend and participate in professional group meetings; stay up to date on trends and innovations in solid waste and organic recovery and recycling operations.
• Respond to and resolve escalated customer inquiries and complaints with professionalism and urgency.
• Assist with conducting quarterly performance reviews for operational staff, drivers, and loaders.
• Perform other related duties as assigned.

What will you bring?

What will you bring?

• A degree in business, environmental science, safety, HR, or a related field — equivalent experience will also be considered.
• This is an in-training role, and relevant hands-on experience can substitute for formal education.
• A Class 3 BC Driver's License (or ability to obtain within 3 months of starting).
• Familiarity with operations, waste and recycling practices, team supervision, and budgeting.
• Strong leadership and problem-solving skills with a focus on safety, service, and results.
• Experience using Microsoft Office and operational or reporting systems.
• The ability to work independently, handle confidential matters, and communicate clearly with staff and partners.

Work Environment

• Use of motor coordination with fine dexterity (e.g., typing, equipment handling) most of the day
• Occasional lifting of objects over 30 pounds
• Rare exposure to occupational risks (e.g., cuts, chemicals)
• Occasional exposure to weather, noise, dirt, or odors
• Normal work locations include office settings, truck cabs, and maintenance shops

Reasons to Apply, Stay and Grow with Emterra Group

• Opportunity to be part of one of Canada's Greenest Employers!
• Competitive wages and annual wage increases!
• Comprehensive health benefits (drug, dental, vision, LTD, life insurance)!
• Employee Assistance Program, paid for by the Company!
• Tuition reimbursement program and professional development support!
• Employee discount programs!
• Be part of an organization that wants to learn and grow!
• Ability to have impact and make change!

Are you ready to jumpstart your leadership career by joining one of Canada's Greenest Employers and become part of the environmental solution? If so, apply now! We appreciate all applicants who apply; however, only those who are qualified will be contacted.

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status